Patient Services Representative

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Patient Services Representative

UPMC Central PA Surgical Associates

875 S. Arlington Avenue, Harrisburg, PA 17109

UPMC Central PA Surgical Associates is seeking a friendly, organized, and patient-focused Patient Services Representative to join our team. In this role, you will serve as the first point of contact for patients, helping to create a positive experience while supporting the daily operations of a busy surgical practice.

Schedule

• Full-time, Monday through Friday

• 8:00 a.m. to 4:30 p.m.

• No evenings, weekends, or holidays

Responsibilities

• Greet and check in patients in a professional and welcoming manner

• Schedule appointments and coordinate follow-up visits

• Contact patients to schedule referrals and specialty appointments

• Complete patient pre-registration activities and verify demographics

• Assist with insurance information collection and documentation

• Maintain accurate patient records within the electronic medical record system

• Answer incoming phone calls and direct inquiries appropriately

• Support providers and office staff to ensure efficient patient flow

• Deliver exceptional customer service to patients, families, and visitors

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Why UPMC?

At UPMC, you'll be part of a team dedicated to delivering exceptional patient care while supporting one another in a collaborative and rewarding work environment. Join an organization that values professional growth, teamwork, and making a difference in the communities we serve.

Apply today and help create an exceptional patient experience with UPMC Central PA Surgical Associates!

Responsibilities:

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• Provide a warm, welcoming greeting and exceptional customer service to all patients and visitors.

• Guide patients through the use of self-arrival technology or complete the check-in process at the front desk based on patient preference.

• Collect copayments and any other applicable patient payments at the point of service.

• Confirm and update patient registration and demographic information at checkout.

• Schedule follow-up appointments within the practice at checkout.

• Schedule or connect patients with the appropriate resources for ancillary services.

• Help patients navigate the healthcare system by providing clear, understandable instructions and follow up on unresolved questions or needs to ensure continuity of care.

• Utilize service recovery principles and take appropriate action to address concerns and enhance the patient experience in alignment with the UPMC Experience.

• Register patients in the Biometrics (fingerprint recognition) program and explain its benefits.

• Promote the MyUPMC patient portal and assist patients with registration and access when appropriate.

• Educate patients regarding their financial responsibilities and connect them with advocacy resources as needed.

• Verify insurance benefits through online verification systems and telephone inquiries with insurance carriers.

• Obtain patient or family member signatures for consent to treatment and financial responsibility forms while adhering to HIPAA regulations.

• Appropriately triage and distribute phone calls to clinical providers and other departments as needed.

• Assist with administrative office duties, including scanning medical records, faxing documents, and maintaining accurate records.

• Remain knowledgeable about the UPMC Patient Portal and confidently educate patients on its navigation and functionality to ensure continued access to health information and care services.

• Completion of high school graduate or equivalent is required.

• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.

• Two years of experience in a medical / billing / fiscal or customer service function is preferred.

• Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred.Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran