Primary Care Practice Manager — Growth & Operations Lead

Job Description Manages offices in a cost-effective, efficient manner assuring that staff provides high quality care in a courteous and friendly atmosphere. Oversees the start-up of new physician practices, including newly recruited physicians and established community physicians, and assists with credentialing activities. Coordinates, monitors, and improves the operations of each practice, including flow management, documentation, training, staffing, and oversight of all provider practice operations. Coordinates the hiring process for practices, completes performance evaluations timely, and is involved in employee counseling, coaching, and termination per policy. Provides orientation for new employees and ensures compliance with department policy and procedure, maintaining high levels of employee engagement and job performance. Maintains current job descriptions and completes performance evaluations for each staff position in assigned practices, ensuring competency of staff. Participates in the preparation of operating, salary, and capital budgets, maintaining compliance with those budgets and the productivity standard set for the departments. Supervises, schedules, coordinates usage, and assigns duties to all employees, ensuring department coverage. Reviews appropriate policies and procedures periodically and makes recommendations to assure continued compliance with current regulations. Assists in the development and implementation of written policies and procedures that govern the operations of the practices, including policies on the patient’s right to quality of life and care. Proactively evaluates the effectiveness of programs and processes affecting teamwork. Other duties as assigned. Provides oversight and is responsible for practice revenue cycle management, including up-front collections, correct use of modifiers, and physician coding for “Clean Claim” processing. Knowledge, Skills, and Abilities Knowledge of medical technology and terminology Knowledge of front office tasks and systems Knowledge of organization policies and procedures Skilled in customer service Skilled in interpersonal, oral, and written communication Proficiency in Microsoft Office programs (Excel, Word, Outlook, PowerPoint, etc.) Skilled in organization as demonstrated by the ability to manage multiple tasks/deadlines Ability to develop and maintain positive working relationships with team members and other stakeholders/customers Ability to develop and implement strategic planning and management Some experience in finance and accounting skills with regards to the oversight of a departmental budget Knowledge of accounting systems, hospital and physician insurance billing and collecting Knowledge of Physician Coding and billing, TJC requirements and local, state, and federal regulations Skills in planning, organizing, and supervising; demonstrated ability in initiative, judgment, problem‑solving, and decision-making Management of multiple practices and effective revenue cycle management Limited proficiency in data analytics Electronic Health Record (EHR) superuser Ability to have or gain knowledge of population health management strategies Supervisory experience in a hospital or medical practice setting Ability to manage staff and operations to ensure delivery of optimal patient care Education Bachelor's [Required] Field Of Study N/A Work Experience 2+ years of supervisory experience in a physician practice [Preferred] Billing and coding experience in a physician practice [Preferred] Patient care experience in a physician practice [Preferred] Additional Information An equivalent combination of education and relevant work experience may be considered in lieu of the stated degree requirement: Bachelors degree and no experience OR Associates degree and 2+ years of experience OR High School Grad or Equivalent and 4+ years of experience. Licenses and Certifications Basic Life Support - CPR Cert (BLS) [Required] Certified Medical Office Manager (CMOM) [Preferred] Benefits Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits Pay Range $54,680.66 - $101,717.57 Equal Opportunity Employer This facility is an equal opportunity employer and complies with federal, state and local anti‑discrimination laws, regulations and ordinances. #J-18808-Ljbffr AdventHealth