Collision Repair Specialist II

Repair Specialist II

Repair Specialist II ensures that highly technical Collision repair procedures on client vehicles are done promptly, cost effectively and efficiently within the policies set forth by both the clients and Wheels, Inc. A Repair Specialist II is responsible for administering the highly technical requirements of automotive repairs based on I-CAR & ASE approved repair standards, and application of the client's repair needs within the policies and procedures of the Collision Management Department.

Key responsibilities include reviewing and authorizing collision repairs and/or repair recommendations on behalf of Wheels clients, reviewing and approving high dollar repair estimates utilizing I-CAR repair resources, adhering to Mitchell, CCC, or current parts and labor reference guides for parts pricing and labor times and rates, negotiating the cost of the repair to the published fleet price or the pre-negotiated Wheels Network rates & times, issuing and verifying accuracy of purchase orders, approving proper repair based on mileage, months in service, prior repair history; including safety repairs within client parameters, handling complex technical issues including engine, axle & transmission repairs, restraint systems, frame and subframe repair, drivability & electrical diagnostics with high level of technical skill and analysis, expediting higher dollar repair process by timely follow-up, thorough knowledge of Collision procedures, systems, individual client needs and automotive repair, assisting Repair Level 1 with managing difficult files, assisting with daily file assignments and client fleet approval inbox, discussing with clients / shops any irregularity involving repairs, instructing and assisting Driver Service Associates, MAP Repair, and/or Subrogation Specialists with estimate or repair related questions, instructing and assisting Repair Specialists with coaching and training needs. Administer and close files in accordance with client parameters, being available to answer other repair specialist questions in a positive and constructive manner regarding collision repair problems and procedures, assuring that follow up is done for "down vehicles" within 24 hours, assisting as required during peer absences including Team Lead, Supervisor and Manager, assisting and instructing drivers and/or other departments in rental, tow, and other client requests as needed, meeting key performance indicators on quality & transactional performance (e.g. coaching/desk audit evaluations, average severity, OON Fees, etc), providing details about shop performance to Network Management for Network Vendor growth, and other duties as assigned.

Leadership responsibilities include this position has no managerial responsibilities.

Competencies - Skills include demonstrating working knowledge of MAP & Collision procedures & systems, basic understanding of specific / individual client parameters, thorough knowledge of automotive body repair, thorough understanding of collision repair within fleet management, understanding of Driver Services & Network Management MAP & Collision functions, general knowledge of all Wheels departments, creative and efficient problem-solving skills, proficient in Windows and Microsoft Office, strong negotiator, superior customer service abilities, superior conflict-resolution skills, and must have the ability to foresee "open" repair items, and preclude potential high dollar supplements when possible, and make timely determination of possible structural / financial total loss declarations.

Education and experience include a minimum of five years' automobile adjusting or appraising experience, I-CAR Platinum Certified, maintained on an annual basis, and PC familiarity including, but not limited to, Windows, ADP estimating systems, and other Wheels supported systems.

Core values include integrity, one team, innovation, and customer success.

Cultural attributes include discipline drives quality, intellectually curious, commit and deliver, and relationships matter.

Job specifications, physical demands and work environment include this is a fully remote position, this is a full-time position, Monday through Friday, this position might require minimal travel, speak, hear, and see, and to use hand and fingers for computer keyboard and phone. Sit or stand for extended periods of time. Reach above head to pull paper attachments.

Disclaimer: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement

Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening. Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.