Head Banker - South Broadway, Saratoga Springs

Head Banker - South Broadway, Saratoga Springs The Arrow Financial Corporation Family of Companies is seeking an experienced professional to join our South Broadway, Saratoga Springs team as a Head Banker. Salary: $21.00 - $24.00 per hour. Additional compensation may be earned through the company’s annual bonus program, subject to individual and company performance. Essential Job Functions Processes transactions accurately and efficiently; follows proper cash handling procedures; balances cash drawer and adheres to established cash limits, buying and selling currency from the vault Fields incoming customer service calls referencing knowledge of company operations, products, services, and programs Identifies opportunities to provide additional products or services and generate client referrals Answers account and banking-related questions such as interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies Prevents and detects fraud by identifying counterfeit currency and monetary instruments, including cashier’s checks, money orders, and domestic/international wire transfers, following customer identity verification, adhering to check cashing and dual-control procedures Performs daily reconciliation and maintenance for the ATM and processes night depository bags under dual-control as assigned Protects customer and company resources by following security requirements such as executing branch opening and closing protocols ensuring branch safety Provides key support to the Banker I and Banker II, by serving as a peer mentor and subject matter expert for complex customer service inquiries and transactions Prepares and submits assigned monthly reporting; ensures reports and logs are completed on time Opens basic customer accounts, such as checking and saving, and orders debit cards as appropriate Maintains up-to-date knowledge of and adheres to applicable federal regulations and company policies and procedures Education & Certifications Associate’s degree or equivalent experience preferred 3 years of experience in banking, customer service, cash handling, or retail sales preferred Skills & Knowledge Strong written and verbal communication skills, in English, with the ability to communicate confidentially, clearly, professionally, and confidently with customers, internal partners, management, and other stakeholders; bilingual is a plus Demonstrated commitment to delivering high-quality customer service with a courteous, patient, and professional demeanor Strong attention to detail and problem-solving skills with the ability to follow procedures Proven ability to manage multiple tasks simultaneously while remaining aware of surroundings and priorities Sound judgment, discretion, and a high level of integrity when handling confidential information Proficiency in Microsoft Office applications (Word, Outlook, Excel) and ability to effectively learn and utilize department-specific systems and software Physical Demands and Work Environment Ability to remain in a stationary position, often standing, for prolonged periods of time Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations Ability to move, lift, carry cash bags, coin boxes, and branch equipment up to 30 pounds Travel to various branches as needed; travel can be completed by car, public transportation, or other reasonable means. Travel is required to maintain client relationships and support business objectives Ability to participate in a rotational Saturday schedule to provide branch support What we will bring to the table Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays Medical, Dental, and Vision Insurance and Flexible Spending Plan Multiple retirement plans including 401(k), Pension, and Employee Stock Ownership Education and Tuition Reimbursement Employee Assistance Program for employees and their immediate family members We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race, color, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity or expression, status as a protected veteran, disability, and other protected classes. Reasonable accommodation will be provided as required by law to enable qualified individuals to perform the essential functions of the job. #J-18808-Ljbffr Arrow Bank NA