5867 - Assistant Store Manager PT

Overview Assistant Store Manager Location: Novi, MI or assigned store location. Job Category: Retail. Employee Type: Part Time. About Our Company At Lids Sports Group, we don’t just sell hats — we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven products and unforgettable retail experiences. Our stores feature officially licensed headwear and apparel from collegiate and professional teams, alongside top brands. We’re also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind statements. We create immersive retail experiences that celebrate the teams fans love, through collaborations with brands like Marvel, Peanuts, and The Walt Disney Company. General Position Summary At Lids, our Assistant Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Assistant Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and services. Responsibilities People & Training Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present. Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present. Administer the progressive steps of discipline to include verbal and written warning in the absence of the Store Manager. Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall. Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards. Responsible for scheduling and staffing the store including calling in associates to work in unexpected peaks when the Store Manager is not present. Participate in LIDS Training Programs, adhere to set goals (for sales and tasks) and regular follow up. Assist in recruiting and training store personnel on proper store operations and procedures. Encourage store associates’ direct compliance with established company policies, procedures and guidelines including safekeeping of company inventory, funds and property. Other duties as assigned. Customer Experience Lead, execute and assist Lids selling strategy to achieve KPIs, sales targets, and deliver exceptional customer service. Resolve customer feedback and address issues in the moment, including escalations, urgent requests, and resolving to “make it right.” Educate customers about Lids membership programs or special in-store offers when live in-store. Adhere to current visual guidelines that include proper merchandising, signage, and store cleanliness. Maintain a professional appearance consistent with Company Dress Code Policy. Operations Execute operations-focused company directives, promotions, and initiatives from Lids HQ. Adhere to Policies & Procedures Manual to maintain a safe work environment. Maintain store technology and equipment (MPOS, Lids Custom, etc.) through daily audits and necessary updates or repairs. Maintain store facilities, supplies, and services by handling service requests and replenishments. Manage cash operations, including opening/closing tills, counterfeit protection, and regular bank drops. Prepare store for inventory audits and support inventory accuracy. Open and close the store as required per the Operations P&P Manual. Product & Inventory Management Protect company assets within policy guidelines. Assist in creating store work schedules within wage-control policies. Manage store inventory including receiving, transferring, pricing, and counts. Organize backroom to maximize efficiency and storage. Execute layout, VM, and product presentation strategies including seasonal changes and promotions. Maintain store appearance through VM actions such as restock and updates. Adjust signage and promotions during operating hours to align with product strategy. Qualifications Job Required Knowledge & Skills: Established ability to produce sales results while minimizing loss. Strong interpersonal and verbal communication skills. Ability to work unsupervised. What We Offer Employee discounts and perks. Career development opportunities and professional training programs. A collaborative, innovative, and team-oriented work environment. Early Wage Access options to provide added financial flexibility. Physical Demands & Requirements Ability to occasionally lift up to 50 pounds. Ability to occasionally climb a ladder and work with hands overhead. Ability to constantly stand on shift. Ability to frequently walk on shift. Ability to frequently hear and communicate verbally with customers, employees, and other personnel. Ability to frequently visually observe the store and read written or digital information. Ability to operate a computer and mobile Point-of-Sale system and related software. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions; for accommodations contact HR. Reports To Store Manager Additional Information Employment Requirements: Candidates must possess the experience, skills, physical abilities, and qualifications to perform the essential duties of the role and must be able to meet all applicable employment standards. Being legally authorized to work in the United States or Canada is a pre-condition of employment. Current or future employment-based visa sponsorship is not available for this role. Equal Employment Opportunity: We are an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Notice to Applicants: We collect information that identifies you for human resources and business management purposes, including identifying candidates for employment or future opportunities. For accessibility assistance, please email View email address on click.appcast.io. A Talent team member will respond as soon as reasonably possible. #J-18808-Ljbffr T E C Industrial Inc