Front Desk Manager

Job Description

Job Description

We’re in search of a hotel front desk manager who will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now!

• Gather financial information and generate occupancy reports for the general manager
• Lead operations at the front desk and make sure guests have an exceptional stay
• Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
• Hold responsibility for the front desk budget and order any necessary office supplies
• Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies

• At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field
• Experience with MS office and bookkeeping skills desired
• Showcase exceptional multitasking, communication, and management skills
• Prior hospitality experience of 1 year is required for this position
• Must possess a high school diploma or equivalent certification (GED)

Our award-winning Microtel Inn & Suites by Wyndham Wheeling at The Highlands hotel is the ideal fit for value-conscious travelers who do not want to sacrifice comfort. Our Wheeling hotel is located at The Highlands, just off I-70, only 20 minutes from Washington, PA.