Mercedes-Benz Warranty Administrator

Mercedes-Benz Warranty Administrator

We are seeking a Mercedes-Benz Warranty Administrator to ensure the accuracy, compliance, and efficiency of all warranty-related processes. This role is responsible for managing the complete warranty lifecycle, from repair order booking to claim submission, reconciliation, and reporting, in strict accordance with Mercedes-Benz and company policies.

The ideal candidate is highly organized, detail-oriented, and excels in a fast-paced environment. This is a vital position that supports dealership operations and maintains manufacturer compliance across multiple departments.

Key Responsibilities

Review and book repair orders in compliance of Mercedes-Benz Policy and Procedure

Processes all warranty claims promptly and with accuracy

Processes all warranty paperwork to ensure proper documentation

Verifies criteria required by manufacturer

Reconciles all warranty receivables through the appropriate accounting schedule

Posts credits

Resubmits all rejected claims promptly

Review all warranty receivable schedules to ensure timely payment

Follows up on payment of outstanding claims

Keeps informed of all factory recalls and bulletins

Assists with any clerical needs as directed by the senior manager or the fixed operations manager

Maintains a professional appearance and a neat work area

Performs other duties as assigned

Requirements

Minimum 2 years of warranty administration experience in a dealership environment

Mercedes-Benz experience is strongly preferred

Prior experience with CDK database systems is preferred

Strong knowledge of manufacturer warranty policies, procedures, and audit requirements

High attention to detail with the ability to manage multiple priorities and deadlines

Excellent communication, organization, and documentation skills

Proficiency in Microsoft Word, Excel, Outlook, and Teams