Talent Acquisition Analyst

Talent Acquisition Analyst

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who's committed to meeting your needs today and tomorrow.

On the leading edge: We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust.

Customers Bank 5 Core Values are:

• Entrepreneurial Mindset
• Customer Success
• Personal Integrity
• On the Job Excellence
• Teamwork

It is a culture that values transparency, healthy debate, and peer accountability. Success within the People Experience Team (PXT) requires comfort operating in an environment where standards are high, feedback is direct, and ownership is expected.

About the Role:

As a Talent Acquisition Analyst, you'll own the full recruiting lifecycle from the ground up for the roles you're supporting—partnering with hiring managers, sourcing, engaging, and helping close high-caliber talent in competitive markets. This is a high-growth role for someone early in their career who wants to build real expertise in talent acquisition while contributing to building an A+ recruiting function.

If you're committed, dedicated, hungry to learn, humble enough to ask questions, and wired to put the team first—you'll thrive here.

What You'll Do:

• Build and maintain pipelines of high-quality candidates across key roles and proactively source passive talent using multiple creative search strategies.
• Cultivate strong relationships with hiring managers. Establish trust in your recruiting expertise and demonstrate the ability to influence hiring decisions, provide constructive pushback when appropriate, and escalate issues as needed to ensure alignment with organizational goals.
• Support and execute targeted outreach campaigns with high personalization—learning what drives strong response rates and iterating as you go.
• Track pipeline activity and contribute to reporting and recruitment metrics to include, but not limited to time to fill, pipeline health, source effectiveness, offer acceptance, and quality of hire.
• Bring ideas to the table on how to improve candidate experience—every interaction matters, and great ideas come from every level.
• Deliver superb client care for candidates, hiring managers, and key stakeholders—because how you treat people reflects on the entire team. That means:
• Being accessible when needed – some evening and weekend work may be necessary
• Being responsive – keeping candidates engaged, hiring managers, and key stakeholders informed
• Own recruitment metrics and reporting for the Talent Acquisition team to track results. Highlight successes, assess pipeline health, pinpoint issues, and recommend swift strategy adjustments.

How You'll Use AI

• Use AI tools to identify talent faster, generate outreach, and optimize sourcing strategies
• Leverage AI to draft and refine job descriptions and candidate messaging
• Develop the judgment to know when AI output needs a human touch—accuracy, personalization, and quality are always your responsibility

What Do You Need?

• 1-3 years of experience in sourcing or recruiting in fast-paced environments
• Demonstrated ability to find and engage passive candidates
• Strong curiosity and a growth mindset—you ask better questions, dig deeper than others, and actively seek feedback to get better
• High ownership mindset—you don't wait to be told what to do. You're comfortable managing large req loads in a fast-paced environment and proactive in partnering across PXT on TA and non-TA related projects
• Ability to manage multiple priorities effectively, follow through on commitments, and support teammates when they need a hand
• Excellent communication skills, written and verbal
• Sharp attention to detail—accuracy in candidate data, error-free communication, and process discipline are non-negotiable

Technology Skills:

• Experience with Workday recruiting or other applicant tracking system
• Microsoft Office applications – Proficient to Advanced skills in Word, Excel, and PowerPoint is highly preferred
• Familiarity with AI tools in the recruitment space

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide "reasonable accommodations", upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let's take on tomorrow.