Workplace Experience Receptionist

Workplace Experience Receptionist

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As a Workplace Experience Receptionist at JLL, you will deliver elevated client and guest experiences while serving as the welcoming face of our Wichita facility. This role combines your passion for service, exceptional people skills, and enthusiasm for creating a hospitality-focused environment that reflects JLL's commitment to extraordinary guest services. You'll be an integral part of the facilities team while interfacing with services across the organization to anticipate needs, identify issues, and deliver creative solutions that create lasting, memorable experiences for clients and guests.

What your day-to-day will look like:

• Warmly welcome guests and callers while anticipating their needs and assisting with arrivals, departures, office orientations, and requests
• Engage visitors, employees, and callers in a manner that makes them feel welcomed and assisted in helpful and timely fashion
• Connect with clients, customers, and support teams while collaborating to proactively anticipate needs and identify issues
• Deliver creative solutions while being familiar with all facility services and working with facilities management to cultivate hospitality approach
• Work across teams to proactively communicate and prepare for meetings and events, intentionally anticipating and addressing concerns
• Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills throughout all interactions
• Act as central point of contact, providing information and wayfinding for campus, services, and activities
• Actively monitor and maintain front desk, lobby, and surroundings to ensure safe, clean, organized environment reflecting brand standards
• Create work orders for custodial, maintenance, safety, and security concerns through appropriate channels and systems
• Provide support and assistance with meeting room bookings, reports, and updates as needed
• Identify potential risks and escalate appropriately to prevent privacy breaches, security incidents, or operational disruptions

Required Qualifications:

• Minimum 1-2 years previous customer service or hospitality-related experience
• People-focused mindset with passion for creating experiences that exceed expectations
• Flexibility and positive attitude in managing shifting daily priorities
• Excellent communication skills with ability to interact professionally in verbal and written formats
• Fluency in English required for effective client and guest interaction
• Multi-tasking abilities with skills to prioritize while ensuring consistent and elevated guest experiences
• Working knowledge of information technology tools and platforms
• Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)

Preferred Qualifications:

• Experience in hospitality or customer service environments
• Background in facilities management or workplace experience coordination
• Knowledge of work order management systems and administrative support processes
• Experience with meeting room booking systems and event coordination
• Understanding of security and safety protocols in corporate environments

Location: Onsite - Wichita, KS 67220

Schedule: Full-time, non-exempt position. Hours range from 7am-5:30pm Monday through Friday depending on business needs.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay