Business Analyst

Business Analyst- AE Mailer Business Analyst, TDS

This position works with internal and external customers to elicit high-level requirements and capture business needs; understand the customer journey and define user requirements as part of the technology product division of Syneos Health. Engages with customers internal partners and influences project decisions; assesses the risks of various solutions and prioritizes competing business demands.

Job Responsibilities:

• Participate in day-to-day business discussions with key stakeholders and customers (external and internal) regarding declared and undeclared needs.
• Captures and documents those needs and user requirements, ability to write a user story for development.
• Collaborate with internal development team on new business initiatives, gather and translate requirements, and be involved in the technical development of reporting needs.
• Assess risk and provide proactive messaging along with potential solutions.
• Support QAUAT processes including ability to create and review business test cases and assist users in testing.
• Partner with customers and stakeholders on clear expectations for project delivery including their role in clear, defined requirements.
• Capture feedback and recontract with the stakeholders as required.
• Assist in the management of project updates with local and offshore development team.
• Participate and manage daily project updates and project coordination activities.
• Ensure that the products and applications in development meet the needs of the end business users, respond to queries from users.
• Perform data analysis, testing, and reporting.
• Locate issues before they arise for the user; tie back those initial requirements and goals for all involved stakeholders.
• Assist in the communication between the developers and end business and or customer users.
• Ability to translate the technical needs to a non-technical user and vice versa.
• Communicate in a clear, concise manner; translate requirements pending the audience.
• Collaborate with offshore and onsite teams on product and business use cases.

Qualification Requirements:

• Independence to run several medium complex projects across internal and or external customers.
• At least 4-5 full cycle implementation experience (SDLC) in BI Analytics based projects in the Biopharma, Life Science, or Healthcare sector.
• Demonstrated knowledge of both traditional Waterfall and Agile Lean methodologies.
• Experience in converting business requirements and functional requirements to use cases, epics, and user stories with acceptance criteria.
• Demonstrated ability to quantify resource requirements and measure and communicate proposed project benefits.
• Strong risk assessment, problem resolution, negotiation, and influencing skills.
• Demonstrated ability to engage both onshore and offshore teams as well as customers to achieve target outcomes.
• Good technical understanding including Architecture, Data Analytics and Project Management, Quality Assurance, Infrastructure, and Maintenance and Support.
• Excellent written and verbal communications; Customer focused approach through active listening.
• Ability to remain agile and nimble while navigating a matrixed organization.
• Self-starter, proactive, strong-business acumen, excellent follow-through.
• Added advantage if experienced in Finance Accounting or HRIS areas within healthcare.
• Experience in working in an onsite-offshore model.
• Technical skills needed are SQL, some BI tools, and the ability to learn our proprietary technology. Mastery over Microsoft suite of products. Familiarity with transaction processing applications such as Oracle.