Business Analyst

Business Analyst I

The Business Analyst I serves as a key operational and analytical support role within the organization, focusing on two primary functional areas: Export Order Management and Parts Pricing Management. This position plays a critical secondary support role requiring a high degree of organization, attention to detail, and strong interpersonal communication skills. The ideal candidate is a proactive problem-solver who can manage multiple priorities, build cross-functional relationships, and deliver accurate, timely reporting that supports business decisions.

Key Responsibilities

• Export Specialist Order Processing & KPI Analysis:
• Process and manage export sales orders from initiation through final delivery, ensuring accuracy and compliance with export regulations and internal procedures.
• Serve as the primary point of contact for international subsidiary customers, maintaining professional and timely email communication to address inquiries, order status updates, and issue resolution.
• Coordinate logistics activities between freight forwarders, customers, and warehouse teams to ensure smooth order fulfillment and on-time shipments.
• Monitor and track shipment milestones; proactively communicate delays or discrepancies to relevant stakeholders.
• Compile, analyze, and report on export Key Performance Indicators (KPIs) including order fulfillment rates, lead times, shipping accuracy, and customer satisfaction metrics.
• Maintain and organize export documentation including shipping instructions, commercial invoices, packing lists, and any required compliance documents.
• Identify process gaps or recurring issues within the export workflow and recommend improvements to enhance efficiency.
• Support month-end reporting related to export order volume, revenue, and performance trends.
• Parts Pricing Management CE & MX Parts Support:
• Provide analytical and administrative support for pricing adjustments and updates for CE (Construction Equipment) and MX (Mexico) parts catalogs.
• Assist in reviewing, validating, and updating parts pricing data in applicable systems, ensuring accuracy and consistency.
• Coordinate with internal pricing, sales, and product teams to gather inputs needed for timely pricing updates.
• Support the preparation and distribution of pricing change communications to relevant stakeholders.
• Maintain organized records of pricing history, adjustment logs, and approval documentation.
• Assist in reconciling pricing discrepancies and escalating exceptions as needed.
• Contribute to pricing performance reporting and analysis as directed.

Required Skills

• Competency Description
• Organization Ability to manage multiple tasks, deadlines, and priorities in a fast-paced environment
• Communication Excellent written and verbal communication skills; professional email correspondence with international customers is essential
• Follow-Up Strong sense of accountability; proactively follows up on open items to drive resolution
• Documentation Meticulous in maintaining accurate, complete, and well-organized records
• Data Analysis Ability to gather, interpret, and present data in meaningful reports and dashboards
• Collaboration Works effectively with cross-functional teams including warehouse, logistics, sales, and finance
• Attention to Detail High accuracy in data entry, order processing, and pricing updates

Education

• Bachelor's degree in Business Administration, Supply Chain, Finance, International Business, or a related field preferred

Experience

• 12 years of experience in a business operations, logistics, supply chain, customer service, or related analytical role
• Prior experience in export operations, international customer support, or parts/pricing administration is a plus

Technical Skills

• Proficiency in Microsoft Office Suite, particularly Excel (pivot tables, VLOOKUP/XLOOKUP, data formatting)
• Experience with ERP systems (SAP, Oracle, or similar) preferred
• Familiarity with order management or freight management platforms is a plus
• Ability to create basic dashboards or reports in Excel or similar tools

Language

• English proficiency required (written communication skills are critical for international customer correspondence)
• Bilingual (English/Korean) is a plus given subsidiary interactions

Pay Transparency

The typical base pay for this role across the U.S. is: $32.29 - $32.29/hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.