Counter Sales Associate

Counter Sales Associate

As the daily face of the company to our customers, it is imperative to ensure they have a positive experience, while maintaining our safety, quality, and other policies and standards.

Essential duties and responsibilities include:

• Engage in our Zero Harm culture to eliminate all incidents, accidents, injuries, and harm in the workplace and to the environment.
• Ensure incidents, near-misses, and unsafe conditions are properly reported and eliminated in a timely manner.
• Ensure PPE compliance and help others comply as a team member.
• Delight customers by providing quality products and services which meet or exceed their requirements and evolving expectations.
• Manage customer relationships and enhance the customer experience.
• Support and maintain the efficient operation of the branch in accordance with current guidelines, policies, practices, and procedures.
• Communicate daily with customers via phone, fax, email, or in person.
• Enter customer orders, look up parts, parts research, and warranties.
• Promote and support sales promotions.
• Collaborate with regional sales force and other field staff to deliver premier customer service.
• Work closely with other vital departments such as credit, billing, shipping, purchasing, technical service, marketing, etc.
• Research and resolve customer issues and complaints.
• Provide regular communication with our customers to scheduled dates and backorder status of product.
• Research and process credit and return requests.
• Perform daily maintenance to customer orders to ensure timely delivery based on customer demand.
• Assist in shipping and receiving activities as required to assure that products are handled and stored in a safe and efficient manner.
• Oversee pricing and margins on orders and make appropriate adjustments when warranted.
• Other duties as directed.

Language skills include:

• Reading, corresponding, and language requirements.
• Presentation or training skills if needed.

Note the above is representative of the work performed and are not intended to be all inclusive of actions within a position.

Your Profile

• 2-4 years of customer service experience.
• High School diploma or equivalent combined education and experience.
• Strong interpersonal, customer relationship, and decision-making skills.
• Effective and professional communication and organization skills.
• Ability to work effectively as a member of a team in a high-volume fast-paced environment.
• Strong analytical skills.
• Proficiency in Windows and Microsoft Office software is a plus.
• HVAC industry experience preferred including warehouse and forklift operations.

Contact & Additional Information

All your information will be kept confidential according to EEO guidelines.