Payroll Operations Manager

About the Role The Payroll Operations Manager will provide management and guidance to a team of professional employees, occasionally overseeing subordinate managers. This role is accountable for the performance and results of the payroll team, ensuring alignment with business objectives, and adapting plans and resources as necessary. The Payroll Operations Manager will have input into budgeting and will make decisions guided by policies, procedures, and departmental plans. Your Responsibilities Manage and guide a team of experienced payroll professionals, occasionally overseeing subordinate managers. Ensure the performance and results of the payroll team align with business objectives. Adapt unit plans, set priorities, and allocate resources to meet business plan objectives. Provide input into budgeting processes. Make decisions and solve problems guided by policies, procedures, and departmental plans, with guidance from senior management. Apply thorough practical knowledge of payroll theories, principles, and systems, with a general understanding of related job functions. Monitor business trends and market developments in the payroll field to achieve unit objectives. Identify and resolve functional, technical, operational, and organizational problems based on existing policies and procedures. Consider multiple sources of information to proactively identify the best course of action for the team. Adapt plans and processes to meet business, operational, service, and project challenges, reprioritizing objectives and milestones as required. Recommend operating policies and establish procedures and approaches for the team. Identify and drive business, product, service, and process improvements. Make decisions that impact the finances, results, effectiveness, and level of service provided by the team. Guide the team using policies, resource requirements, budgets, and team plans to achieve service, quality, and timeliness objectives. Influence others internally and externally to build collaborative relationships and achieve goals. Participate in briefings and technical meetings concerning specific projects, operations, and schedules. Operate with a high level of discretion to gain cooperation from others. Works in conjunction with the Global Process Stewards to develop and operate any applicable reporting and analytics to measure the efficacy and efficiency of their process. Required Qualifications Bachelor’s degree in Accounting, Finance, Business, or a related field; CPA or CPP strongly preferred. English Level desired: Advanced. 7 years of progressive experience in payroll operations or payroll management within large, complex U.S. payroll environments, supporting 10,000+ employees across multiple states. Demonstrated experience leading, coaching, and developing a team of payroll professionals. Strong working knowledge of U.S. payroll regulations, wage and hour laws, taxation, and compliance requirements. Hands‑on experience with enterprise payroll systems and related HR/Finance integrations. Proven analytical skills with a high level of accuracy and attention to detail. Excellent written and verbal communication skills, with the ability to explain complex payroll concepts to diverse audiences. Strong collaboration skills with the ability to partner effectively across HR, Finance, Tax, IT, and external vendors. Well‑developed organizational and time‑management skills, with the ability to manage competing priorities and critical deadlines. Proactive, solution‑oriented mindset with a focus on process improvement and operational excellence. Demonstrated ability to handle highly confidential information with discretion, integrity, and professionalism. Preferred Qualifications Certified Payroll Professional (CPP) designation. Experience with one or more major payroll platforms such as SAP/ECP, ADP, UKG Pro, Workday, or comparable enterprise systems. Exposure to international or multi‑country payroll operations and general knowledge of global payroll tax concepts. Experience supporting payroll transformations, system implementations, or shared‑services environments. Work Environment Hybrid work model: On‑site 3 days per week at the Heredia, Costa Rica AFZ location. Flexibility to support extended work hours during payroll processing cycles, quarter‑end, or year‑end activities as required. Requisition ID: 625337 #J-18808-Ljbffr Boston Scientific