Customer Service Agent

Customer Service Agent This is a full-time position that offers an onsite work environment, great work-life balance, and competitive hourly pay. Start date: ASAP, considering candidates may need to provide a 1-2 week notice period. This role focuses on handling high-volume inbound customer interactions (2560 calls per day, plus emails) in a fast-paced, dynamic environment. The Agent is responsible for managing accounts, resolving inquiries, and processing transactional requests (refunds, replacements, invoices, and inventory/item adjustments) across 3 different internal systems. This position requires high energy, self-pacing, and the ability to adapt quickly to frequent changes while maintaining strict adherence to standardized procedures (Customer Satisfaction, Adherence/Attendance and QA). The right candidate will be meticulous, friendly, empathetic, detail-oriented, well organized, and able to adapt easily within a dynamic and demanding environment. Manage a high volume of back-to-back inbound calls and emails from businesses and customers. Research account details and navigate seamlessly across 3 internal systems and screens. Process refunds, replacements, invoices, and item adjustments (adding/removing wares, increasing/decreasing quantities). Open, track, and resolve customer requests, ensuring accurate documentation. Communicate effectively with internal teams, including field Sales and Service representatives. Meet key performance metrics, including customer satisfaction surveys, QA interaction scores, adherence, and attendance. Schedule & Training Training: 3 weeks of classroom training followed by 1 week of nesting (Schedule: 8:00 AM 5:00 PM). Operational Shifts: Shifts vary and are subject to change between 7:00 AM and 5:30 PM CST. Benefits & Perks: 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses. Proactive & Energetic: Highly active, self-motivated, and thrives in a demanding, repetitive, and high-volume environment. Adaptable: Comfortable navigating continuous organizational, operational changes and customer personalities. Multitasker: Able to talk, listen, and accurately type/navigate systems and screens simultaneously. Empathetic & Clear Communicator: Demonstrates strong empathy with customer situations and possesses clear, professional pronunciation and diction. Strong computer skills. High School Diploma or GED equivalent. Minimum 2 years' experience in a demanding Office / Customer Service Environment with all applicable skills in place. Minimum Keyboard speed of 45 WPM Mastery of Multi-Line Phones & all types of Office Equipment Solid working knowledge of MS Outlook / Word / Excel At UniFirst, we're a global leader in uniform rental and facility service solutions for businesses across industries - from manufacturing and food processing to healthcare and hospitality. With a reputation for superior service and long-term customer partnerships, every uniform, product, and service we offer comes with integrity, commitment, and hard work. Come join a team that always delivers! Primary Location: United States-Texas Work Locations: 870 - NATIONAL SERVICE CENTER 3067 E. Commerce St. San Antonio 78220 Organization: 870 - San Antonio TX Job: Customer Service Employee Status: Regular Job Level: Individual Contributor Shift: 1st Shift Schedule: Full-time