Retail Associate - Game Day Staff

Retail Associates Game Day Staff

Retail Associates support Carolina Ascent FC merchandise operations on event days. This position provides event-based retail support including merchandise stand set-up, in-game sales operations, and post-event tear down. Retail Associates represent the Carolina Ascent FC brand at the point of sale by delivering excellent fan service, accurately processing transactions, maintaining a clean and organized retail space, and supporting inventory and operational procedures.

Retail Associates may be engaged for one or more of the following shift segments: Set-Up Shift: Load-in, set-up, inventory staging, pricing/signage, register preparation Game Shift: Fan-facing retail sales operations during gates open through event conclusion Tear Down Shift: Breakdown, pack-out, inventory consolidation, store reset, load-out

Provide professional, friendly, and efficient service to fans and customers Promote Carolina Ascent FC merchandise and assist customers with product selection, sizing, and availability Maintain a positive, high-energy retail environment aligned with brand standards

Accurately process transactions using POS systems (credit card, mobile pay, cash where applicable) Follow event retail procedures for drawer start/end counts and transaction integrity Support loss prevention practices including awareness of theft risk and shrink reduction

Assist with stocking, folding, sizing runs, display upkeep, and restocking high-volume items Maintain clean and organized retail areas (tables, racks, storage bins, signage) Support basic inventory handling such as counting, sorting, labeling, and consolidating product

Assist with load-in/load-out of retail supplies, signage, product bins/totes, and fixtures Break down retail displays and pack merchandise according to provided procedures Maintain safe work practices when lifting, carrying, and moving merchandise/equipment

Must be at least 18 years of age Customer service mindset with strong communication skills Ability to follow event procedures and complete assigned deliverables with minimal supervision Comfort working in a fast-paced, high-volume environment Ability to use POS systems and/or willingness to learn quickly Reliable transportation to and from the venue

Previous retail, concessions, or event-day operations experience Experience working with mobile POS (Square, Shopify POS, etc.) Ability to upsell/promote merchandise and support sales goals Experience handling cash and balancing a till accurately

Ability to stand and walk for extended periods (event-length shifts) Ability to lift and carry up to 40 lbs (merchandise totes/boxes) with or without reasonable assistance Ability to work indoors/outdoors depending on venue configuration Ability to work in variable temperatures and crowded event conditions Ability to work nights, weekends, and holidays based on event schedule

Compensation is paid hourly based on event staffing plan and experience.

2026 Carolina Ascent FC Home Schedule

• Saturday, August 29 Home Opener
• Saturday, September 5
• Saturday, September 19
• Saturday, September 26
• Friday, October 16
• Saturday, October 31
• Saturday, November 28th - Last Regular Season Home Match

Dates and kick-off times subject to change

2027 Carolina Ascent FC Home Schedule -COMING SOON

Additional matches, playoff games, and club events may be available throughout the season.

Retail Associates are expected to: Arrive ready to work and complete agreed-upon shift deliverables Maintain professional conduct with fans, venue staff, and merchandise leadership Follow venue policies and safety procedures while on-site Represent Carolina Ascent FC and Empower Sports and Entertainment LLC positively at all times

Empower Sports & Entertainment is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. Empower Sports & Entertainment participates in E-Verify. All offers of employment are contingent upon successful completion of Form I-9 and verification of employment eligibility through the federal E-Verify system.