Collections Manager

Lead with confidence. Coach with purpose. Drive results. We're looking for a dynamic and detail-driven Collections Manager to take the reins of our high-performing Debt Resolution Specialist team. Reporting to the Director of Collections, you'll be the go-to leader for quality assurance, performance coaching, and process improvement. If you're passionate about people, compliance, and delivering results-this is your chance to make a real impact.

What You'll Own:

• Oversee daily Collector Call Audit Reports and distribute feedback to the team.
• Track audit acknowledgements and client call defects, ensuring timely resolution.
• Review audit disputes, listen to calls, and collaborate with managers and compliance to uphold standards.
• Lead internal and client-facing call calibrations to ensure alignment and excellence.
• Analyze trends in call performance and share insights with senior leadership.
• Partner across departments to maintain top-tier call quality and compliance.
• Take on special projects and initiatives as assigned by the Director.

What You Bring:

• 1-3 years of supervisory experience, ideally in collections or debt resolution.
• Solid understanding of consumer credit laws (bonus points if you've worked in compliance-heavy environments).
• Strong communication skills and a proactive, accountable mindset.
• Ability to build rapport with consumers while driving performance.
• Bilingual skills are a plus.
• Proficiency in Microsoft 365 is a must.
• High school diploma or GED required.

Why You'll Love Working Here:

• Flexible Work Setup - Office-based with potential for hybrid flexibility.
• Balanced Schedule - Monday-Friday, 45-50 hours per week with room to flex.
• High-Impact Culture - Fast-paced, collaborative, and focused on results.
• Bonus Potential - Quarterly performance-based bonuses tied to your success and the firm's.
• 401(k) Matching - Invest in your future with company-sponsored retirement contributions.
• Comprehensive Health Coverage - Medical, dental, and vision insurance to support your well-being.
• Life Insurance - Employer-paid for peace of mind.
• Paid Time Off - Recharge and take care of what matters most.
• Referral Program - Help us grow and earn rewards for great recommendations.