Bell Captain

1. We are hiring a Bell Captain!

Responsibilities:

• Maintain lobby, front door, bell stand, and luggage room cleanliness and order.

• Markets the entire hotel when rooming a guest.

• Maintains complete knowledge of hotel amenities and layout, local attractions, and airport transportation.

• Reads log book daily.

• Keeps up-to-date on in-house groups and functions.

• Follows all rooming procedures.

• Issues proper luggage tags, stores bags properly, cross-reference when issuing.

• Maintains vehicle maintenance records properly.

• Ensures deliveries/luggage are brought to correct rooms.

• "Posts up" - demonstrating a readiness to help.

• Facilitates prompt handling of guest luggage and needs during peak periods.

• Completes own share of last man duties, showing rooms, delivering messages, etc.

• Assists in the maintenance upkeep of the bell closet and carts.

• Works systematically so as not to lose luggage.

• Operates bell carts with care, so as not to damage property or cause injury.

• Each associate will be required to follow the rules as found in the Concord Hospitality Handbooks.

• Deliver guest valet laundry in a prompt manner.

• Able to accurately give directions and information regarding the immediate and metro areas.

• Reports tips daily.

• Is a positive thinker and company driven.

• Demonstrates thorough knowledge of all emergency procedures.

• Ensures that all checklists and responsibilities are completed by the end of shift.

• Must attend Service Excellence Class and obtain an 80% or higher in observations.

Benefits

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.


Why Concord?

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our "Associate First" culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America ---

"We Are Concord!" We support diversity and inclusion through our mission to be a "Great Place to Work for All."

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.