Patient Care Specialist

Job Description

Job Description

Join SkinGlow MD as a Patient Care Specialist!

Are you passionate about aesthetics and wellness? Do you thrive in a professional yet warm and welcoming environment? SkinGlow MD, a physician-owned luxury medical spa located in Simpsonville, SC, is looking for a dedicated and friendly Receptionist/Patient Care Specialist with a Medical Assistant (MA) certification to join our team. If you’re ready to make a difference in the lives of our patients while growing your career in aesthetic medicine, this could be the perfect opportunity for you!

About SkinGlow MD

At SkinGlow MD, we specialize in providing exceptional aesthetic and wellness treatments in a luxurious and professional setting. Our physician-led team is committed to delivering outstanding patient care while fostering a supportive and collaborative workplace. We take pride in helping our patients look and feel their best.

What You’ll Do

As a Patient Care Specialist, you’ll be the first point of contact for our patients, ensuring they feel welcomed and cared for from the moment they arrive. This role blends front office responsibilities with clinical support, offering a dynamic and rewarding work experience. Key responsibilities include:

• Greeting and checking in patients with professionalism and warmth.
• Scheduling appointments and managing provider calendars.
• Answering phone calls, texts, and emails promptly and professionally.
• Verifying patient information and maintaining accurate medical records.
• Processing payments and explaining memberships, packages, and treatment plans.
• Educating patients about skincare products and aesthetic services.
• Assisting with patient flow and ensuring an exceptional patient experience.
• Preparing treatment rooms and assisting providers with procedures as needed.
• Maintaining inventory and keeping clinical and reception areas organized.
• Following HIPAA guidelines and maintaining patient confidentiality.

What We’re Looking For

To succeed in this role, you’ll need to bring your passion for patient care and strong organizational skills to the table. Our ideal candidate has:

• Medical Assistant (MA) certification (required).
• At least 3 years of experience in a medical office, dermatology, plastic surgery, or medical spa (preferred).
• Excellent communication and customer service skills.
• A professional appearance and a positive attitude.
• Strong organizational and multitasking abilities.
• Comfort with learning about aesthetic treatments and skincare products.
• Experience with EMR or practice management software (Boulevard experience is a plus).
• The ability to work independently and as part of a team.

Who You Are

We’re looking for someone who: - Loves building relationships with patients. - Has a genuine interest in aesthetics and wellness. - Is dependable, detail-oriented, and proactive. - Thrives in a fast-paced, luxury service environment. - Takes pride in delivering exceptional customer service.

Why Join Us?

While we do not offer additional benefits, we do provide: - Competitive hourly pay based on experience. - Employee discounts on treatments and skincare. - Opportunities for professional growth and advanced aesthetic training. - A supportive, physician-led team environment .

Ready to Apply?

If you’re excited about the opportunity to help patients look and feel their best while growing your career in aesthetic medicine, we’d love to hear from you! Please submit your resume along with a brief cover letter explaining why you would be a great fit for SkinGlow MD.

Join us at SkinGlow MD and be part of a team that’s redefining luxury medical aesthetics!

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