Health Information Administrator

Regional Quality Assurance SpecialistThe Immunization Division is one of six divisions within the Public Health Protection and Laboratory Services Commission of the Indiana State Department of Health (ISDH). The ISDH Immunization Division is committed to the prevention of disease, disability, and death among Hoosiers across the lifespan through a collaborative approach to improve vaccination coverage and access to vaccines. The ISDH Immunization Division Regional Quality Assurance Specialist position is on the Quality Assurance team within the Vaccine Access and Management section and performs associated duties offsite in a remote capacity. This position serves as the VFC program operations lead and primary immunization program liaison and representative for an assigned region ranging from 110 to 150 enrolled VFC healthcare provider offices within the state of Indiana.Essential Duties/Responsibilities:Quality Assurance Visits (50%)Conducts biennial program compliance visits with enrolled VFC providers according to CDC and ISDH procedures, including providing extensive VFC program education and communicating findings and identifying steps/actions to resolve outstanding issues in a timely mannerConducts unannounced storage and handling visits with select VFC providers and documents all actions/findings in CDC PEAR (Provider Education and Activity Reporting)Oversees and supports the program enrollment process for new VFC providers, including conducting initial and follow-up program enrollment visitsProvider Support Services (35%)Collaborates with the Vaccine Ordering and Accountability team and Immunization Information System (IIS) team to provide optimal customer service to providersFacilitates and supports the annual recertification process among enrolled providersFacilitates and supports new vaccine coordinator access to training materialsProvides consultation and technical assistance for VFC office relocation, including vaccine transport, storage unit preparation and relocation, and temperature monitoring processesProvides temperature excursion mitigation and resolution support to reporting providersProvides just-in-time training and technical assistance to enrolled offices over the phone and onlineDocuments all technical assistance contacts in CDC PEARTeam Operations Support (5%)Provides thought leadership regarding content development for online learning management system (LMS) training modules, provider training materials, policy development and revisions, and process improvement interventionsService Delivery and Professional Development (5%)Participates in continuing education and training opportunities related to agency policy, VFC policy and procedure, and other professional development topicsParticipates in division events, meetings, projects, and initiativesOther duties as assigned (5%)Supports vaccine-preventable disease outbreak response efforts, as requestedJob Requirements:Required Qualifications:Valid Indiana Driver's LicenseAccess to reliable transportationHigh School Diploma (or equivalent) and 4 years of related professional/volunteer experience; or, 2 year academic degree or certificate (Associate's Degree) and 2 years of related professional/volunteer experience; or 4-year degree (Bachelor's degree) and 1 year of related professional/volunteer experienceDocumented experience providing tactful and quality customer service to professionals and members of the general publicDemonstrated client/case management experienceDemonstrated experience adapting work schedule based on customer and program needsDemonstrated experience conducting quality assurance activities in accordance to standard operating proceduresDemonstrated experience applying problem-solving skills to resolve issues ranging from routine to moderate complexityDemonstrated experience performing technical assistance and just-in-time training functions over the phone or in a virtual setting (i.e. Skype for Business, GoToMeeting)Demonstrated experience managing and prioritizing multiple tasks and timelines in an environment with shifting expectations and prioritiesDemonstrated experience learning specialized software and computer programsDemonstrated basic proficiency utilizing Microsoft Office products- Outlook, Word, and ExcelDesired Qualifications:Bachelor's degree in community health, public health, or closely-related fieldAt least one (1) year immunization program-related experience involving vaccine programDemonstrated experience working independently in a remote work/telework settingDemonstrated experience identifying, communicating, and evaluating opportunities for process improvementsWorking knowledge of CHIRPWorking knowledge of VFC program operations, including vaccine storage and handling