Chargeback Specialist

Joining the Payments Risk Management Team, the full-time remote Chargeback Specialist will manage a guided caseload of customer disputes, ensuring timely communication and adherence to network regulations while protecting company revenue. Key responsibilities Manage a small caseload of disputes, providing timely updates and clear communication to merchants Gather evidence and submit responses according to established checklists and workflows Oversee the timely submission of dispute responses and communicate outcomes to merchants Required qualifications Entry-level position with a strong desire to learn about card network regulations (Visa, Mastercard, Discover, Amex) Exceptional organizational skills to prioritize and manage multiple disputes Strong written and verbal communication skills for effective merchant interactions Analytical mindset with the ability to investigate information and formulate solutions Familiarity with Salesforce for case management is preferred