Customer Service - Manager

Job Description

Job Description

Build your Career with an Industry Leader

Headquartered in Cincinnati, LSI is a publicly held company traded over the NASDAQ Stock Exchange under the symbol LYTS. The company manufactures advanced lighting, graphics, and display solutions across strategic vertical markets. The company’s American-made products, which include non-residential indoor and outdoor lighting, print graphics, digital graphics, refrigerated and custom displays, help create value for customer brands and enhance the consumer experience. LSI also provides comprehensive project management services in support of large-scale product rollouts. The company employs approximately 3,000 people at 23 manufacturing plants in the U.S. and Canada. Additional information about LSI is available at 

JSI, an LSI Industries company, is trusted by North America’s leading grocery and retail brands to create innovative and eye-catching display fixtures and millwork. For more than 30 years, JSI has been designing and manufacturing its display fixtures across its four North American locations.

We are currently seeking a Customer Service Manager to lead and develop our Customer Service team in Bangor, Maine. This is an opportunity for a strong people leader who thrives in a fast-paced manufacturing environment and enjoys building relationships, improving processes, and making a direct impact on customer success.

If you are energized by solving problems, leading teams, and collaborating across operations, production, and sales — we’d love to talk with you.

What You’ll Be Responsible For

As Customer Service Manager, you will lead the daily operations of the Customer Service department while helping drive service excellence across multiple manufacturing locations.

You will:

• Lead, coach, and develop a high-performing Customer Service team
• Create a positive, accountable, and customer-focused team culture
• Manage escalated customer concerns and ensure timely resolution
• Partner closely with Operations, Production, Scheduling, Shipping, and Sales to deliver exceptional customer experiences
• Monitor customer orders from entry through shipment to ensure accuracy and on-time delivery
• Drive continuous improvement initiatives to streamline processes and improve responsiveness
• Develop and track KPIs, scorecards, and service metrics to support business goals
• Support employee development, training, succession planning, and team recognition initiatives
• Help improve communication and collaboration across departments and facilities
• Play a key role in supporting strategic customer relationships and long-term business growth

What We’re Looking For

We’re looking for someone who combines strong leadership skills with manufacturing customer service experience and a passion for building teams.

Ideal candidates will have:

• Experience leading Customer Service, Account Management, Inside Sales Support, or Order Management teams in a manufacturing or distribution environment
• Strong leadership, coaching, and employee development skills
• Excellent communication and relationship-building abilities
• Experience working cross-functionally with production, operations, scheduling, and logistics teams
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment
• ERP experience (Macola, Visual, or similar systems preferred)
• Proficiency in Excel and standard business systems
• A proactive mindset with a focus on continuous improvement and customer satisfaction

Bonus Points For:

• Experience in millwork, fixtures, metal fabrication, refrigeration, or custom manufacturing
• Experience supporting multi-site manufacturing operations
• Lean manufacturing or process improvement experience

Why Join JSI?

• Stable, growing manufacturing organization backed by LSI Industries
• Opportunity to make a visible impact within the business
• Collaborative leadership team and strong company culture
• Career growth opportunities within a multi-site organization
• Competitive compensation and benefits package
• Monday–Friday schedule with no overnight travel

Schedule & Location

• Full-time
• Monday–Friday | Day Shift
• Onsite in Bangor, Maine

Benefits:

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off

EEOC

LSI is committed to a diverse and inclusive workplace. LSI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.