Project Manager

Project Manager Client ServicesThe primary role of the Project Manager Client Services is to successfully manage individual Client relationships and projects on behalf of the Client and Quad.Key responsibilities include:Acting as the primary day-to-day contact with ClientsPossessing in-depth understanding of Client's business objectivesDeveloping and managing project timelines and task listsAbility to understand and identify opportunities for continued growthUnderstanding and managing the execution of tasks to achieve Client's marketing goalsDisplaying positivity in all engagements with others (at all levels), demonstrating Quad culture and valuesManaging complex projects simultaneouslyMeeting tight deadlines within established budgetsIdentifying process challenges and working with internal leadership to solveAttending regular planning meetings and providing detailed written confirmation/reportWorking effectively to manage work across internal business unitsBuilding and maintaining client relationships with low-and-mid level managementSuggesting opportunities to the Director Client Services to educate the client on Quad's services - directly or through the Client Services teamEnsuring client is satisfied with performance of our Client Services Team and level of serviceKeeping management informed regularly of events/issues that could impact client relationshipEnsuring team adheres to established processes and procedures to insure timely and accurate delivery of Client's services. Escalating to management if necessaryEvaluating and monitoring the quality and performance of all services provided to the Client(s) by QuadJob requirements include:Education: Bachelor's degree in advertising, communication, marketing or related field requiredExperience: Minimum 2 years of experience including: retail marketing, corporate marketing department and advertising agencyKnowledge, skills and abilities:Strong background with project management concepts, methodologies and toolsStrong organizational skills with attention to detailAbility to inform staff on project objectivesUnderstanding of marketing strategy, creative, photography/videography, print production, media and digitalKnowledge of customer services, sales, retail structure, operations, account service/sales management, best practices and proven ability to communicate and implementAbility to respond quickly and effectively to clients' needs and issuesStrong written and verbal communication and interpersonal skillsAbility to understand and communicate issues verbally and in writing to clients, associates and managementAbility to relate to and develop relationships with Client's low-and-mid level managementAbility to understand and manage the execution of tasks to achieve Client's marketing goalsAbility to achieve a spirit of teamwork and cooperation within the Client Service teamAbility to set and prioritize goals and achieve them as scheduledDemonstrate an analytical approach to problem solvingDemonstrate the ability to act on own initiativeAbility to handle many issues, items and functions at one time and deal rapidly with multiple items in prioritized sequenceDemonstrate flexibility to adjust to rapidly changing requirements and schedulesAbility and willingness to take direction from superiorsAbility and willingness to seek suggestions from peers and employeesAbility and willingness to build and maintain positive relationships quicklyDemonstrate willingness to work together with peers and other Quad departments to improve quality and performanceExperience with MS Word, MS Excel, MS PowerPoint and OutlookTravel as required, temporary assignments (out-of-town)Basic understanding of remote conductivity to communicate with Quad headquarters