Pega Developer Analyst

Salary: $78,000 - 118,000 per year Requirements:

• We require a bachelors degree in Business Administration, Information Systems, Operations Management, or a related discipline, or equivalent professional experience.
• We look for 5+ years of experience supporting business operations, CRM platforms, survey management programs, customer engagement initiatives, or similar functions.
• We need experience managing complex business processes and cross-functional projects.
• We value strong analytical, organizational, and problem-solving abilities.
• We require experience building reports, dashboards, and operational performance metrics.
• We look for strong communication and stakeholder management skills.
• We prefer experience working in Agile or other fast-moving operational environments.

• We coordinate survey onboarding, setup, configuration, approvals, and rollover activities.
• We ensure survey programs launch accurately and on schedule.
• We support survey workflows, routing processes, SLAs, and respondent communications.
• We partner with business stakeholders to identify and implement improvements in survey operations.
• We maintain survey configurations, user assignments, and operational controls.
• We support CRM-based customer engagement and respondent service initiatives.
• We monitor and enhance respondent experiences across communication channels.
• We work with internal teams to resolve customer service issues and operational challenges.
• We keep business processes and workflows running effectively and efficiently.
• We coordinate outreach campaigns and communication efforts that support survey participation and customer engagement.
• We support email and SMS communication activities and track campaign performance.
• We assist with audience segmentation, communication strategy, and campaign execution.
• We maintain knowledge articles, FAQs, topics, and self-service content for respondents and internal users.
• We support search functionality and content structure to improve accessibility.
• We partner with business teams to keep knowledge resources accurate and up to date.
• We coordinate data management activities tied to survey onboarding, user assignments, account mappings, and operational processes.
• We support integrations and data exchanges between CRM systems and related applications.
• We work with technical teams to troubleshoot data and system issues affecting business operations.
• We assist with testing and validating system changes and enhancements.
• We develop and maintain operational reports, dashboards, and performance metrics.
• We track survey activity, customer interactions, operational effectiveness, and service delivery metrics.
• We analyze trends and provide recommendations to improve efficiency, customer experience, and business outcomes.
• We prepare reports and presentations for leadership and program stakeholders.
• We monitor system performance and operational processes to identify issues and improvement opportunities.
• We coordinate issue resolution with technical and business teams.
• We support platform upgrades, process enhancements, and modernization initiatives.
• We participate in Agile teams and continuous improvement efforts to strengthen business operations and service delivery.

• CRM
• Support
• Marketing

More:

We are seeking an experienced Pega Developer Analyst to support and enhance survey operations, customer engagement initiatives, respondent services, and CRM-related business processes. This role is centered on business operations, process management, system administration, and stakeholder support rather than hands-on application development. We offer a comprehensive benefits package that includes 401(k), 401(k) matching, dental, health, and vision insurance, flexible scheduling, paid time off, life insurance, a flexible spending account, a health savings account, professional development assistance, referral rewards, retirement savings, and tuition reimbursement.

last updated 33 week of 2026