Maintenance Technician

Maintenance Technician

The Maintenance Technician supports safe, reliable, and efficient manufacturing operations by performing preventive maintenance, troubleshooting, repairs, adjustments, and equipment support, with a primary focus on embroidery machines and related production equipment.

This position is responsible for identifying mechanical, electrical, and computerized equipment issues; completing routine maintenance; replacing worn or defective components; and ensuring equipment is operating safely and effectively. The Technician works closely with machine operators, Maintenance leadership, Manufacturing, and other departments to minimize equipment downtime and support production requirements.

The Technician is expected to continuously develop technical knowledge through hands-on training, cross-training, and equipment-specific instruction. All responsibilities must be performed in alignment with company policies, quality standards, and Environmental, Health and Safety requirements.

The Maintenance Technician supports manufacturing operations by maintaining the safe, reliable, and efficient performance of embroidery machines and other assigned production equipment. The position is responsible for performing preventive maintenance, equipment inspections, troubleshooting, adjustments, repairs, and replacement of worn or defective components to minimize equipment downtime and support production goals.

The Technician works closely with the Maintenance Supervisor, machine operators, Manufacturing leadership, and other departments to identify equipment issues, respond to maintenance needs, and ensure machinery is returned to safe and effective operating condition. The role requires hands-on mechanical aptitude, attention to detail, timely communication, accurate maintenance documentation, and adherence to established maintenance and safety procedures. The Technician is expected to continuously develop technical capabilities through structured training, hands-on experience, and cross-training on manufacturing equipment. All work must be performed in accordance with company policies, quality expectations, Environmental, Health and Safety standards, and applicable equipment safety requirements.

Essential Duties & Responsibilities

Responsibilities include, but are not limited to, the following and may be modified based on business and operational needs:

• Regularly inspect and assess the operating condition of embroidery machines and assigned production equipment.
• Perform preventive and routine maintenance, including cleaning, lubricating, oiling, adjusting, and replacing machine components.
• Diagnose and troubleshoot mechanical, electrical, and computerized equipment faults.
• Repair or replace defective, damaged, or worn machine parts as necessary.
• Perform basic maintenance procedures designed to prevent equipment failures and unplanned downtime.
• Read, interpret, and follow equipment manuals, technical instructions, diagrams, specifications, and maintenance procedures.
• Assist with equipment setup, adjustments, and changeovers based on production requirements and job specifications.
• Change needles, components, and other machine-related materials as required.
• Test equipment following maintenance, adjustment, or repair to verify safe and proper operation.
• Escalate complex equipment failures or recurring issues to the Maintenance Supervisor when additional technical support is required.

• Complete assigned preventive maintenance activities according to established schedules.
• Maintain accurate records of equipment inspections, preventive maintenance, repairs, parts replaced, and other maintenance activities.
• Identify recurring equipment issues and communicate findings to Maintenance leadership.
• Assist in identifying opportunities to improve equipment reliability, machine performance, and preventive maintenance practices.
• Maintain tools, equipment, replacement parts, and maintenance supplies in an organized and serviceable condition.

• Respond promptly to equipment problems to minimize production interruptions and downtime.
• Consult with machine operators, supervisors, and managers to identify and resolve equipment performance issues.
• Support equipment adjustments and troubleshooting during production.
• Communicate equipment status, repair progress, and potential operational concerns to appropriate leaders.
• Assist other Maintenance personnel and departments as required based on operational needs.
• Participate in cross-training to develop knowledge of additional manufacturing equipment and maintenance processes.
• Maintain current knowledge of embroidery equipment, manufacturing technology, troubleshooting methods, and maintenance techniques.

• Follow all company Environmental, Health and Safety policies, procedures, and established safe-work practices.
• Follow applicable machine safety, electrical safety, guarding, and Lockout/Tagout (LOTO) requirements based on assigned work and training.
• Use required personal protective equipment (PPE) while performing maintenance and repair activities.
• Never bypass, disable, or improperly modify machine guards, interlocks, or other safety devices.
• Immediately report unsafe equipment, hazardous conditions, injuries, near misses, or safety concerns to the appropriate leader.
• Maintain a clean, organized, and safe work area and practice good housekeeping at all times.
• Perform maintenance and repair work only within the employee's level of training and authorization.
• Follow company policies, procedures, quality requirements, and applicable regulatory standards.

Required Skills & Abilities

Mechanical Aptitude

• Demonstrated mechanical aptitude and interest in maintaining, troubleshooting, and repairing manufacturing equipment.
• Ability to identify equipment defects, abnormal operating conditions, and potential mechanical problems.
• Ability to safely use basic hand tools and maintenance equipment.

Troubleshooting

• Ability to systematically evaluate equipment problems and identify potential causes.
• Ability to follow technical instructions and apply learned troubleshooting procedures.
• Strong attention to detail when inspecting, repairing, adjusting, and testing equipment.

Communication

• Ability to communicate effectively, both verbally and in writing.
• Ability to communicate equipment concerns and maintenance needs clearly to operators, supervisors, and other team members.
• Ability to appropriately handle confidential or sensitive company information.

Teamwork

• Ability to work independently with appropriate supervision and as part of a Maintenance and Manufacturing team.
• Demonstrates a willingness to assist coworkers and support other departments when operationally necessary.
• Leads by example through reliability, accountability, safety, and adherence to company standards.

Learning Agility

• Willingness and ability to participate in technical training and cross-training.
• Ability to learn different types of manufacturing equipment, maintenance procedures, and troubleshooting techniques.
• Demonstrates initiative in developing technical knowledge and maintenance capabilities.

Work Environment

• Ability to work effectively in a fast-paced manufacturing environment while maintaining safety, quality, and attention to detail.
• Ability to prioritize equipment needs and respond appropriately to production demands and changing priorities.

Education, Experience & Certifications

• High school diploma or GED preferred.
• Previous mechanical, maintenance, industrial, automotive, equipment repair, or related technical experience preferred.
• Previous experience working with embroidery machines or manufacturing equipment is preferred but not required.
• Combination of relevant education, technical training, and hands-on experience may be considered.
• Must be willing and able to successfully complete company-provided technical and safety training.
• Lockout/Tagout (LOTO), electrical safety, and other equipment-specific training may be required based on assigned responsibilities.

Physical Requirements

The physical demands described below are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee may be required to:

• Perform repetitive hand and wrist movements.
• Frequently use hands and fingers to handle tools, equipment, machine components, and parts.
• Lift and/or carry up to 50 pounds.
• Reach, bend, stoop, kneel, crouch, push, and pull.
• Stand and walk for extended periods during the workday.
• Walk up and down stairs.
• Work around manufacturing machinery and equipment.
• Perform work in various positions while inspecting, maintaining, or repairing equipment.
• Safely perform physical activities associated with maintenance and equipment repair.

This position primarily works in a manufacturing and maintenance environment and may be exposed to moving mechanical equipment, machine noise, dust, oils, lubricants, and other conditions normally associated with manufacturing operations.

The employee is expected to follow all required safety procedures