Technical Solutions Engineer, Compute, High Touch Support, Google Cloud

Technical Solutions Engineer, Compute, High Touch Support, Google Cloud Location: Seattle, WA, USA or Austin, TX, USA This role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work. Benefits for this role include: Health, dental, vision, life, disability insurance Retirement Benefits: 401(k) with company match Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks Baby Bonding Leave: 18 weeks Holidays: 13 paid days per year Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Seattle, WA, USA; Austin, TX, USA . Requirements Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience. 9 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process). 9 years of experience with computer networking and web technologies ( HTML, DNS, etc.). Experience managing Linux/Unix or Windows systems at a system administrator level. Preferred Qualifications Experience with any of the following solutions: system virtualization, on‑premise or hybrid cloud computing. Experience working with distributed systems. Experience with cloud computing (i.e., certifications, internships, coursework, etc.) and debugging complex workload issues across large-scale, multi-node environments. Familiarity with common solutions, design patterns, or best practices. About the Job The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers—developers, small and large businesses, educational institutions and government agencies—see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes to use technology to connect with customers, employees and partners. Our Technical Solutions Engineers step in and own our large and important customer issues in addition to providing level two support to our other support teams. You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud. In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make our products easier to adopt and use by making improvements to the product, tools, processes and documentation. Our Technical Solutions team is driven by customers and you will help drive the success of Google Cloud by understanding and advocating for our customers’ issues. Responsibilities Work within a team of engineers/consultants that globally ensure 24‑hour customer support. This will include a need to sometimes work non‑standard hours/shifts, and may include weekends as needed. Manage the customer’s problem through effective diagnosis, resolution, or investigation tools implementation to increase productivity for customer issues on Google Cloud Platform products. Act as a consultant and subject matter expert for Engineering, Sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud. Develop an understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis. Work closely with Product and Engineering teams to improve the product, and interact with Site Reliability Engineering teams to drive high-quality production. Understand customer issues and advocate their needs with cross‑functional teams. Compensation US: $150,000 – $218,000 (USD) + 15% bonus target + equity + benefits Learn more about benefits at Google. Benefits & Equity Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. Board of Directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right. Equal Employment Opportunity Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents‑to‑be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire . Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. #J-18808-Ljbffr Google Inc.