AVP, Underwriting Trainer

AVP, UNDERWRITING TRAINER

Job Summary

The AVP, Underwriting Trainer is responsible for designing, implementing, and overseeing training programs for our offshore underwriting team. This role will ensure compliance with lending regulations, improve underwriting accuracy, and enhance team performance through effective coaching and development. The ideal candidate has a strong background in mortgage underwriting, regulatory guidelines, and leadership in training or staff development.

Job Duties:

• Develop, implement, and maintain training programs for offshore mortgage underwriters at all experience levels.
• Ensure training materials align with current lending regulations, investor guidelines, and company policies.
• Monitor underwriting quality, identify areas for improvement, and create targeted learning plans.
• Partner with leadership to establish performance benchmarks and training effectiveness metrics.
• Provide coaching, mentoring, and ongoing support to underwriters and support staff.
• Maintain production goals and standards in accordance with established KPIs and production metrics.
• Supports the organization's goals and values, gives, and welcomes feedback and contributes to building a positive team spirit.
• Stays updated on industry trends, regulations, and best practices related to mortgage underwriting.

Competencies:

• Attention to Detail - Looks for ways to improve and promote quality of work and demonstrates accuracy and thoroughness.
• Collaboration - Actively builds trust-based relationships across teams and levels, fostering open communication, collaboration, and shared goals.
• Communication - Communicates clearly and confidently in writing, speaking, and digital formats, adapting style and tone to suit the audience and purpose.
• Positive Attitude - Promotes a constructive and solution-orientated work environment through a consistently positive demeanor.

Supervisory Responsibilities

• Facilitate training of two offshore (FSI & Flatworld) underwriting teams. (10 team members)
• Review of work product, i.e. review of loan files, and provide feedback as needed.
• Conduct regular performance evaluations and create development plans for direct reports.
• Collaborate with management to make recommendations on staffing, promotions, and disciplinary actions as needed.

Work Environment:

• Remote: This role is fully remote and performed from the employee's home or another approved off-site location. The company provides essential equipment such as computer, headset and webcam. A reliable internet connection and a quiet, professional workspace are expected.

Minimum Qualifications:

• 5+ years of mortgage underwriting experience, with strong knowledge of FNMA, FHLMC, FHA, VA, and USDA guidelines.
• In-depth knowledge of mortgage underwriting guidelines, investor requirements, and regulatory compliance.
• Strong instructional design and training delivery skills (in-person and virtual).
• Proven ability to interpret and apply federal, state, and investor regulations.
• Strong leadership, coaching, and team-building skills.
• Leadership and coaching skills with the ability to motivate and develop staff.

Preferred Qualifications:

• DE (Direct Endorsement) and/or SAR (Staff Appraisal Reviewer) certifications.
• 2+ years of supervisory or management experience in mortgage underwriting or training.
• Proven track record of improving underwriting quality and compliance through training initiatives.
• Strong project management skills with the ability to lead cross-functional training initiatives.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate via oral and written communication, such as phone calls, emails, and ticketing systems. The employee frequently is required to stand, walk, use hands and fingers and reach with hands and arms. This role may require long periods of sitting at a desk and working on a computer. The employee may occasionally be asked to pick up and/or move up to 15 pounds.

Duties Disclosure

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time, with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.