Customer Service Representative

Customer Service Representative

Location: Salt Lake City UT (Onsite) Duration: 4 Months Contract SHIFT DETAILS: 10-6:30 pm. 5 days a week, 40 hours+. Sunday off every week, the second day will rotate based on business need. Mandatory Saturday. Pay Rate: $18.00/hr on W2

About the Role: This will be a customer service and admin assistant hybrid position. The role is based in a Costco warehouse where we have desks on the floor. Averaging 10-20 inbound calls a day. Bi-lingual strongly preferred, Spanish/English. Microsoft office proficiency mandatory.

Job Description: As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience

What your day-to-day will look like:

• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders

What you'll need to excel:

• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint
• High school diploma or equivalent
• 1-year related experience preferably within a call center environment
• Strong customer service skills and the ability to satisfactorily resolve issues
• Solid ability to multitask with exceptional organizational skills
• Ability to thrive under pressure while delivering solutions that exceed customer expectations