Retail Sales Associate 1

Retail Sales Associate 1

Job Category: Operations

Location: Clawson, MI 48017, USA

Description

Department: Culinary / Kitchen

Reports To: Culinary Manager

Essential Duties and Responsibilities

Customer Service and Order Assistance

• Greet customers in a friendly, professional, and helpful manner.
• Assist customers with questions about prepared foods, menu items, ordering procedures, pickup areas, and dining area expectations.
• Provide basic information about ingredients, allergens, spice levels, preparation style, and product availability when known.
• Direct detailed food, allergen, or special request questions to the appropriate culinary team member or supervisor.
• Assist customers with placing, picking up, and verifying kitchen or prepared food orders.
• Help resolve basic customer concerns in a calm, respectful, and professional manner.
• Notify a supervisor when a customer issue requires management support.
• Help create a welcoming and organized dining and ordering experience for customers.

Cashiering and Point-of-Sale Operations

• Operate the cash register and point-of-sale system accurately for culinary department purchases.
• Process customer payments, including cash, credit cards, debit cards, gift cards, and other approved payment methods.
• Scan or enter food items, menu items, prepared food purchases, and applicable discounts accurately.
• Issue receipts and provide customers with order numbers or pickup instructions when applicable.
• Follow company procedures for voids, refunds, returns, discounts, and cash handling.
• Maintain accuracy when handling payments and balancing register activity.
• Keep the register and ordering area clean, organized, and stocked with needed supplies.
• Communicate with kitchen staff regarding customer orders, delays, questions, or special instructions as appropriate.

Light Food Preparation and Department Support

• Perform light food preparation tasks as assigned.
• Package, label, portion, or organize prepared foods according to company standards.
• Assist with stocking grab-and-go items, condiments, utensils, napkins, sauces, beverages, and other customer-facing supplies.
• Help maintain attractive and organized prepared food displays.
• Assist with basic preparation tasks that may include portioning, assembling, wrapping, garnishing, or placing prepared items in containers.
• Follow all food safety, sanitation, handwashing, glove use, temperature control, and cross-contamination prevention procedures.
• Notify a supervisor of any food quality, freshness, labeling, temperature, or safety concerns.
• Support culinary staff during busy periods by helping with customer-facing tasks, packaging, order organization, or basic prep as assigned.

Dining Area Cleanliness and Customer Area Maintenance

• Maintain a clean, organized, and safe customer dining area.
• Wipe and sanitize tables, counters, chairs, trays, condiment stations, and other customer-use surfaces.
• Empty trash and recycling containers as needed.
• Sweep, mop, or spot-clean floors when necessary.
• Restock napkins, utensils, chopsticks, straws, sauces, condiments, cups, lids, bags, and other customer supplies.
• Monitor the dining area for spills, trash, misplaced items, or unsafe conditions.
• Promptly clean spills and place proper warning signs when needed.
• Keep ordering, pickup, seating, and condiment areas neat and customer-ready.
• Report maintenance, pest, equipment, or safety concerns to a supervisor.

Food Safety and Sanitation

• Follow company food safety and sanitation procedures at all times.
• Wash hands properly and frequently, especially before handling food or food-contact items.
• Use gloves, utensils, and food handling tools correctly.
• Follow procedures for preventing cross-contamination.
• Maintain clean work surfaces, equipment, and customer-facing food areas.
• Handle food packaging, labeling, and storage in accordance with company standards.
• Follow applicable health department requirements and company policies.
• Complete food handler training or certification if required by company policy or applicable law.

Teamwork and Communication

• Work cooperatively with culinary staff, grocery staff, cashiers, supervisors, and management.
• Communicate customer needs, order issues, food shortages, supply needs, and cleanliness concerns promptly.
• Follow supervisor instructions and complete assigned tasks in a timely manner.
• Help coworkers during busy periods by assisting with cashiering, cleaning, packaging, stocking, or customer service.
• Maintain a positive and respectful attitude with customers, coworkers, vendors, and management.
• Support a smooth flow of communication between the front counter, dining area, and kitchen team.

Additional Duties and Responsibilities

• Assist with opening and closing duties for the culinary customer service area.
• Help organize and restock front-of-house supplies.
• Assist with basic inventory checks of customer-facing supplies and packaged prepared foods.
• Help prepare the dining area for peak business periods.
• Assist with seasonal, promotional, or special menu displays.
• Remove expired, damaged, mislabeled, or poor-quality items from customer-facing areas and notify a supervisor.
• Follow company policies regarding attendance, dress code, customer service, food safety, and workplace conduct.
• Perform other duties as assigned by management.

Physical Requirements

The physical demands described below are representative of those required to perform the essential functions of this position.

• Ability to stand and walk for most of the scheduled shift.
• Ability to bend, reach, squat, kneel, push, pull, and twist while cleaning, stocking, or assisting customers.
• Ability to lift, carry, push, or pull food items, supplies, boxes, trash bags, trays, and equipment, typically up to 3040 pounds.
• Ability to use hands and fingers to operate a register, package food, handle utensils, restock supplies, clean surfaces, and complete light prep tasks.
• Ability to perform repetitive tasks such as scanning, bagging, wiping tables, packaging food, and restocking supplies.
• Ability to work near hot food, cold storage areas, wet floors, cleaning supplies, and busy customer areas.
• Ability to safely use basic food service and cleaning tools after proper training.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.