Card Services Specialist

Job Description Job Description DO YOU WANT TO MAKE A DIFFERENCE?

Join a spirited, dynamic team with Hawai`i’s leading credit union as we make a difference in our community – providing financial value, exceptional service, and state-of-the-art convenience to our members.

Position Title: Electronic Services Specialist
Department: Electronic Services
FLSA Classification: Non-Exempt
Reports to: Electronic Services Manager

Employee Benefits

One great perk of working at UHFCU is we offer on-demand pay through our financial wellness provider. With the on-demand pay benefit, you can have the money youve already earned when you need it, so your time and money can work better for you. Get early access and get paid without waiting for your paycheck.

In addition to competitive pay, we are proud to offer a comprehensive benefits package. Medical Insurance which Includes Drug and Vision; Company pays 100% of Employees Self-Coverage; PLUS, a Company Paid Subsidy Towards Family-Coverage
Dental Insurance; Company Pays 100% of Employees Self-Coverage and Employee Pays for Low Cost Family-Coverage
Medical and Dental Plan Premium Waiver Option
401(k) Retirement Plan with Employer Match and Non-Elective Contribution (NEC)
Eligible to Earn Thirty-Five (35+) Paid Days Off a Year
Vacation Cash-Out Program
Flexible Spending Accounts: Healthcare and Dependent Care (Pre-Tax Benefit)
Company Pays for Employee Group Basic Life With AD&D Insurance
Company Pays for Employee Long Term Disability Insurance
Voluntary Accident Recovery, Critical Illness + Cancer, and Hospital Insurance
Employee Assistance Program (EAP)
Employee Loan Discount
Company Subsidizes 50% for Adult Monthly Bus Pass
Cash Reward Employee Referral Program
Workiversary Cash Reward and Gifts
Internal and External Professional Development Opportunities
And Many More!

Position Purpose :
This position performs back-office support for electronic services provided by the credit union. The department’s responsibilities include credit and debit cards, ACH, bill payment, remote deposit capture, account maintenance, audits, and a variety of other back-office functions.

Essential Functions:
Performs ACH processing, including exceptions and stop payments.
Performs processing for the debit/credit card programs, including handling exceptions and processing disputes.
Processes credit card payments.
Inputs travel notifications for debit and credit cards.
Monitors overdrawn accounts.
Performs account maintenance on active and closed accounts.
Responds to bill payment inquiries.
Performs other duties as assigned.

Performance Standards:
Meet strategic objective for service level (NPS).
Meets established deadlines.
Accurately process requests and transactions.
Work performed in a timely manner.
Member complaints kept to a minimum.
Disputes are resolved within established timeframes.
Reconciling items are resolved within established timeframes.
Follow-up performed in a timely manner.
No compliance issues.
No audit issues.

Qualifications:
Education/Certification:
High School degree or GED is required.
Required Knowledge:
Basic understanding of MS Office Suite is desired.
Basic knowledge of financial institution applications.
Experience Required:
Two years clerical/financial institution/operations & customer service experience.
Skills/Abilities:
Excellent verbal and written communication skills.
Good analytical, creative, and problem-solving skills.
Excellent computer skills.

Physical Activities and Requirements of this Position:
Repetitive Motion:
Movements frequently and regularly required using wrists, hands, and/or fingers.
Communication Skills:
Must frequently convey detailed or important instructions of ideas accurately and quickly.
Visual Abilities:
Average visual acuity necessary to read, prepare and inspect documents or products.
Hearing:
Able to hear average or normal conversations and receive information.
Physical Strength :
Sedentary work (sitting most of the time). Able to lift and carry up to 25 lbs.
Reasoning Ability:
Able to apply common sense understanding to carry-out detailed instructions and to deal with problems involving variables.
Mathematics Ability:
Able to perform basic math skills including adding, subtracting, multiplying, and dividing using a calculator.
Language Ability:
Able to write and compose sentences using normal word order with present and past tenses, as well as a command of the English vocabulary.

Working Conditions :
Air-conditioned, smoke-free office setting.

Attendance Requirements :
Please note that scheduled attendance requirements may change due to business needs.

Business Hours :
Monday through Saturday. Business hours are subject to change. Must be able to work additional hours, weekends, and holidays as needed.