Service Desk System Administrator

Service Desk System AdministratorTake the next step in your career by joining General Dynamics Information Technology (GDIT) as a Service Desk System Administrator supporting a Department of War (DoW) customer. This is more than a role-it's an opportunity to play a vital part in advancing national security while delivering meaningful improvements to mission-critical operations. At GDIT, our people are the driving force behind innovation and success. As a Service Desk System Administrator, you will be instrumental in enhancing system performance, optimizing service delivery, and elevating the overall customer experience. Your expertise will directly support operational excellence, ensuring today's missions are secure and tomorrow's challenges are met with confidence. If you are motivated by purpose-driven work, thrive in dynamic environments, and are ready to contribute to high-impact initiatives, GDIT offers the platform to grow your career while making a difference where it counts most.What you'll need to be successful:Ability to work independently and collectively with multiple work centersCreating a knowledge base, SOPs, and documentation to solve customer challengesAble to work in a fast paced environment with high expectations and visibility of real world operationsEnables a mission-focused customer through exceptional support which drives world-class mission successUtilizes the full complement of technical and interpersonal skills to accomplish the workAbility to support multiple users at various locationsEducation: High School Diploma Required Experience: 3+ years Certification : 8570 compliant (Security+) Required Technical Skills:Excellent Customer Service SkillsKnowledge of deploying softwareHardware configurationExperience imaging Desktop and Dell Wyse thin clientsTier I Network troubleshootingExperience in Active DirectoryExperience in VMware HorizonExperience in KVM ConfigurationSecurity Clearance Level: TS/SCI Preferred Skills:Experience with ServiceNow Ticketing systemVDIMicrosoft AzureLocation: Onsite - Newington, VA Citizenship Required: US Citizenship