Sales Representative, Customer Service Representative

Job Title

In this role you will be our customers' first point of contact, responsible for answering high volume inbound calls while maintaining a positive, and professional attitude towards customers at all times.

Communicating with customers through various channels, generating sales leads and conversion, and transferring to a licensed mortgage consultant.

What You Will Bring

Proven experience in customer support or as a client service representative (e.g., call center, collections)

Track record of meeting or exceeding quotas

Strong phone etiquette and active listening skills

Customer-focused mindset with the ability to adapt to different personalities

Excellent communication and presentation skills

Ability to multitask, prioritize, and manage time effectively

High school diploma or equivalent

Familiarity with CRM systems and best practices

Bilingual in English/Spanish is a plus

Duties And Responsibilities

Handle high-volume inbound and outbound calls professionally

Address customer inquiries, complaints, accounting questions, and loan updates

Generate sales leads for mortgage consultants and assist with lead conversion

Support mortgage consultants by collecting and organizing customer documents accurately

Identify and assess customer needs to ensure superior satisfaction

Schedule appointments for closings and files at various stages of the mortgage process

Build sustainable relationships of trust through open communication via phone, email, and text

Meet individual and team sales targets and call handling quotas

Follow company communication procedures, guidelines, and policies

Engage with customers proactively, collecting and implementing feedback efficiently

Manage lead pipelines to ensure conversion and follow-up

Availability to work flexible hours: 5:00 AM 8:00 PM MST (MonFri) and 8:00 AM 5:00 PM MST (SatSun)

What We Bring

Medical, Dental, Vision, 401k

Paid time off and sick days

Paid holidays

Long-term paid disability

Paid maternity and bonding leave

Full desk equipment provided

American Financing Corporation (AFC) is an Equal Opportunity Employer. AFC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis protected by law. All employment is decided on the basis of qualifications, merit and business need.