Hospice Business Office Manager

Location and Travel Office in Creve Coeur or Warrenton; willing to drive to the other office twice per month. Position Summary The Business Office Manager ("BOM") is responsible for the planning, coordination, and management of the business office and related operational activities of the agency, including but not limited to billing for reimbursement, payroll, and administrative quality improvement. Responsibilities Enters patient billing data into the Electronic Medical Record (EMR) system and transmits the information to the Support Center in accordance with the Billing Process and/or as directed daily. Enters patient billing data into the required state and federal systems for billing, completes the pre-bill audit as directed. Assists and trains employees in applications including PayCom, HealthCare Consult Link, QLIC, and HCHB reporting. Provides backup support to the Team Coordinator and Intake Coordinator. Provides local office manager duties including interface with landlord, phone and IT hardware/software troubleshooting, on‑call answering service troubleshooting, and any other duties required to maintain a professional work environment. Coordinates staff/management meetings and employee celebrations. Orders, as approved by the ED, marketing and sales collateral through the online Company Store. Maintains agency manuals and tracks agency contracts for the renewal process. Assists Executive Director with all daily, weekly, monthly and annual reports on a regular basis. Assists in the ordering of medical supplies and office supplies as needed and maintains storage room and assists in maintaining appropriate inventory levels. Coordinates outgoing and incoming mail for the agency daily; submits mail to the appropriate department timely, codes invoices, obtains appropriate approval, and scans to the Support Center. Reviews patient medical records for accuracy of information related to the Billing Process. Assists in answering incoming phone calls. Reports and submits HIS and CAHPS data to appropriate programs. Assists the Executive Director and/or Director of Clinical Services as needed in agency processes and functions. Assists Executive Director and Director of Clinical Services with payroll information and submission for all Agency personnel in a timely manner. Oversees paperwork and processes for new employees. This includes orientation, as well as all new hire paperwork such as demographics and employment eligibility as needed. Audits employee files for compliance reporting and verifies licenses and OIG checks monthly. Attends IDG meeting and in‑services as required. Inputs and maintains Agency personnel information on file for all employees daily. Adheres to patient confidentiality daily. Performs other duties as required. Qualifications High school diploma or equivalent; Bachelor’s degree is preferred. Minimum of 4 years medical office or medical business experience; Hospice office experience is preferred. Experience in human resources is preferred. Highly detail‑oriented and motivated to meet deadlines. Must possess a high level of technical and problem‑solving skills to complement a strong leadership and management skill set. Commitment to high standards, integrity and ethics. MS Office proficiency, advanced MS Excel and PowerPoint skills. Ability to motivate and empower team members. Excellent written and verbal communication skills. #J-18808-Ljbffr Three Oaks Hospice