Customer Operations Intern - Part-time Fall 2026

Customer Operations Intern - Part-time Fall 2026 Lucid Software’s Customer Operations team helps the countless users who rely on Lucid understand how to use our product, and we use the incoming user data to improve the health of these products. We're an operational team that uses both direct support interactions as well as scalable solutions to engage with our global consumers. This internship is part-time in the fall. Responsibilities: Manage technical issues by investigating and troubleshooting problems, escalating user issues, managing issue workflows and proactively identifying consumer needs Develop and maintain technical product expertise and work closely with other support and product/engineering team members to resolve user issues Identify and monitor key user operational metrics to help drive improvements to our product and support offerings Collaborate with Engineering, Product Management, Marketing, and other cross-functional peers on specific user-impacting issues and bugs. Assist in writing clear Help Center and user education content Engage with our users in the Lucid Community Investigate and process customer requests for cancellation and refunds over email Resolve customer concerns related to billing such as downgrades, duplicate charges, invoice changes, trial subscriptions, and declined payments Research accounts in which payments have been posted and customer disputes activity Develop a deep understanding of changing product offerings and account types and implement these changes into our billing processes Communicate and follow up effectively with customers in a clear and timely manner Requirements: Currently pursuing a Bachelor's degree with a 3.0 cumulative GPA or higher A strong sense of personal ownership and responsibility Ability to translate complex technical ideas into simple, easy to understand content Strong written and verbal communication skills (both internally and externally) Ability to work independently, cross-functionally, and on multiple initiatives at the same time with a proven record of driving results Excellent analytical capabilities and problem-solving skills combined with sound business judgment in a fast-paced environment with evolving priorities Detail-oriented, organized and a good team player Bias towards finding solutions versus shutting down ideas This position is hybrid, combining remote work with in-person collaboration at our Raleigh office two days per week (Tuesday and Thursday) Preferred Qualifications Experience troubleshooting technical issues Experience in content creation Basic data analytics or statistical skills Teaching or mentoring experience As set forth in Lucid Software’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval, or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval, or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. #J-18808-Ljbffr Lucid Software