US - L2/L3 Restaurant POS Support Engineer

US - L2/L3 Restaurant POS Support Engineer Pleasanton, United States | Posted on 11/03/2026 dotSolved, headquartered in Silicon Valley USA, is a leading global provider of business process automation, modern application engineering, and cloud infrastructure services. dotSolved focuses on enabling digital transformations for small, medium, and large enterprises, in the following industries (but not limited to): High technology, Energy, Manufacturing, Financial Services, Media & Entertainment, Communications, Retail, Healthcare, and Education. dotSolved drives digital transformations for enterprises by defining, automating, and optimizing complex business processes for the digital era and engineering modern, data & analytic driven, applications that deliver intended business value. With hundreds of successful implementations and experience in Big Data, ERP, and Supply Chain, dotSolved can guarantee the creation of measurable business value from project engagements leading to accelerated business growth and profitability for customers. Job Description Job Title: POSSupport Engineer Engagement Type:Contract Work Arrangement: Remote Required Technical Skills / Experience

• 3+ years hands-on experience with Oracle MicrosSimphony (POS configuration, workstation/terminal setup, menu/servicecharge configuration, EMC administration)
• Experience troubleshootingMICROS Workstation hardware (e.g., Workstation 6/Workstation 8), includingthermal/performance issues, terminal reboots, peripheral (printer, cashdrawer, card reader) connectivity
• Working knowledge ofrestaurant/hospitality POS environments — multi-location retail or F&Boperations preferred
• Solid understanding ofnetworking fundamentals: firewall rules, port whitelisting, DNS,VPN/site-to-site connectivity, and troubleshooting network-dependent POSoutages
• Experience supporting paymentterminal integrations (card-present transactions, EMV, payment gatewayconnectivity) — Adyen experience strongly preferred
• Familiarity with incident triageand ticketing tools (e.g., ServiceNow, Jira Service Management, or similarITSM platforms)
• Ability to read and interpretAPI/integration logs to diagnose failures between POS and downstreamsystems (payment, tax, loyalty, etc.)
• Experience coordinating withthird-party vendors for issue escalation and resolution (not just internalticket routing)
• Comfortable producing clear,non-technical written explanations of technical issues forrestaurant/field leadership

Nice-to-Have Skills

• Exposure to internationalstore openings/go-lives — hardware staging, network cutover, localcompliance requirements
• Basic scripting or API testingfamiliarity (Postman, REST API calls, reading JSON payloads) to supportintegration troubleshooting
• Understanding of Simphony STSGen2 API architecture (Location API vs. Cloud API distinction)
• Experience with PCI complianceconsiderations in a POS/payments environment
• Prior experience supporting aluxury retail or hospitality brand with high service-quality expectations

Soft Skills

• Strong written communication— able to translate technical root-cause findings into plain language fornon-technical restaurant managers and senior leadership
• Vendor management instincts —comfortable pushing back on vendors, tracking SLAs, and escalatingprofessionally when deadlines slip
• Ability to work independentlyacross time zones with minimal day-to-day supervision, while proactivelyflagging blockers
• Strong incident ownership — seesissues through to resolution rather than passing them off
• Comfortable operating in aafat-paced, multi-project environment (concurrent tickets across hardware,integrations, and compliance workstreams)
• Professional composure whendealing with frustrated restaurant staff or store leadership during liveincidents

Suggested Experience Level Given the blended L2/L3 scope,target a candidate profile of:

• 4–7 years total inPOS/retail systems support, with at least 3+ years specifically on OracleMicros Simphony
• 2+ years of that experienceshould include L3-level responsibilities: root-cause analysis,integration/API troubleshooting, or direct vendor escalation ownership(not purely ticket-queue work)
• Prior experience supportingmulti-location or multi-country deployments is a strong differentiatorgiven RH's international expansion plans

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