Senior Customer Quote Analyst

Req ID 87589 | Auburn Hills, United States ZF CV Systems North America LLC

Job Description

About the Team
The Senior Customer Quote Analyst serves as the central link between Sales and Finance, driving inflation, tariff, and raw material recovery through coordinated execution, clear customer communication, and rigorous performance tracking. With strong pricing, data, and analytical expertise, you will manage regional pricing governance, KPI reporting, and forecast alignment while supporting customer negotiations and leadership decision making. 

What you can look forward to as Senior Customer Quote Analyst:

• Lead and coordinate with the sales teams on inflation and tariff recovery initiatives, ensuring timely execution, customer communication alignment, and accurate performance tracking.
• Customer-facing contact for recovery topics, including tariff pass through, price adjustments, and financial impact explanations.
• Provide direct support in customer discussions involving tariffs, inflation impacts, raw material adjustments, and pricing actions, ensuring clear and aligned communication.
• Create, maintain, and validate Raw Material (RM) cost adjustments across the region, ensuring consistency.
• Act as a key contributor to pricing strategy development, including value-based pricing tools and margin improvement opportunities.
• Centrally manage sales performance reports for the entire region, ensuring accurate, clear, and actionable insights for leadership.
• Support the development and delivery of monthly Key Performance Indicator (KPI) dashboards, including revenue, margin, inflation recovery, and forecast accuracy.
• Serve as key contact point between the Sales and Finance departments to ensure alignment on financial reporting and forecast assumptions.
• Support the Integrated Planning (IP) cycle and the Rolling Forecast process, including collecting inputs, validating data, and preparing summaries.
• Provide ad hoc analysis to senior management to support business decisions or customer negotiations.

Your profile as Senior Customer Quote Analyst:

• Bachelor's Degree
• 5+ years relevant experience including raw material indices and surcharge practices (steel, resins, aluminum, energy)
• Experience with tariff rules and pass-through strategies
• Advanced Excel skills and solid Power BI dashboards with the ability to build and maintain KPI packs (revenue, margin, recovery, forecast)
• Comfortable with CRM/ERP data and reconciliation
• Experience with aligning Sales & Finance on definitions, baselines
• Able to ensure auditability and change logs for pricing actions
• Business acumen and interpersonal savvy
• Able to work in a cross matrix environment with complex topics

What We Offer:

• A supportive collaborative team environment
• Annual Incentive Plan
• Paid Vacation
• 401k Plan
• Health Care Benefits
• Paid Holidays 
• A Hybrid Work Schedule (2 days remote/3 days onsite)
• A strong diversity culture
• Supportive Employee Groups and community outreach activities

Be part of our ZF team as Senior Customer Quote Analyst and apply now!

Contact

Bethany Vijayakumar

DIVERSITY COMMITMENT: 
Diversity, Equity and Inclusion are more than just words for us. They are at the core of the ZF Way that propels our team members towards their utmost success. We strive to build and nurture a culture where inclusiveness is a natural reflex. We actively seek ways to remove barriers so that every member of ZF can rise to their full potential. We aim to embed this in our legacy through how we operate and build our products as we shape next generation mobility, safety, sustainability and social justice. 

With four generations across 118 nationalities in 41 countries, ZF combines a unique variety of backgrounds, perspectives, and ideas. Together, we solve problems, drive innovation and shape next generation mobility. 

Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis. ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran