Area Director Residential Front Desk & Concierge Operations (TN / AL)

Job Description

Job Description

Location: Nashville, TN and Auburn, AL

Type: Full-Time | Base

Pay: $75,000 to $85,000/year + bonus potential | Weekly Pay

NFC Amenity Management is the nation's leading luxury amenity and front-desk services provider, and we're hiring an Area Director to own the resident experience across a portfolio of premier

residential buildings in Nashville and Auburn.

This is a hands-on leadership role for someone who loves being in the field. You'll move between properties, coach concierge and front-desk teams, build trusted relationships with property managers and boards, and make sure every resident is greeted with the warmth and professionalism our clients expect. If you thrive on autonomy, take pride in a well-run operation, and believe the details are what set a building apart, this is your role.

You work well independently and stay calm in a fast-paced, multi-site environment. You're a natural with people making eye contact, being genuinely welcoming, and setting that tone for every team you lead. You hold your teams to a high standard and give them the training and recognition to hit it.

We're especially interested in two backgrounds:

• Residential hospitality leaders experience as a concierge, front desk supervisor, or operations manager in luxury residential buildings or comparable hospitality settings.
• Multi-site residential security leaders if you've overseen security or front-desk operations across multiple residential properties (managing post coverage, staffing, client relationships, and 24/7 service standards), your experience translates directly to this role and makes you an ideal candidate. Residential security management and residential concierge management are two sides of the same operation, and we value that skill set.

• Build and maintain strong relationships with clients, ensuring they're satisfied with the team's performance and overall experience.
• Monitor concierge and front-desk performance across all properties in your area, and take corrective action when needed.
• Uphold service and quality standards through ongoing evaluations; promptly investigate and resolve complaints.
• Lead a proactive HR function hiring, motivating, training, and developing your front-desk and concierge staff.
• Develop new programs and service improvements that raise resident satisfaction and operational excellence.
• Ensure every location operates in compliance with company policies and applicable local, state, and federal regulations.
• Recognize and reward team members who meet or exceed client expectations.

• Experience as a Concierge in a residential building, a comparable hospitality role, or multi-location residential security/front-desk management.
• 5+ years of operations experience in a supervisory capacity.
• Multi-unit or multi-property experience strongly preferred.
• Strong communication, presentation, organization, time-management, and listening skills.
• Comfort interacting with all levels of clients, residents, and management.
• Computer proficiency (word processing, spreadsheets, and property management systems).
• A valid driver's license and the ability to drive between properties.

The attributes that make people successful here: front-desk and hospitality experience, an outgoing

personality, teamwork, the ability to multitask, flexibility, attention to detail, and a proactive mindset.

• Weekly pay
• Bonus potential
• Medical, dental, and vision coverage for qualifying employees
• Generous paid time off 
• Short-term disability income for qualifying employees
• Cellphone and other reimbursements for applicable positions
• A long list of employee discounts and benefits
• State-required healthcare benefits for qualifying employees in applicable areas

If you're a multi-site operations leader who takes pride in a flawless resident experience whether your background is in residential hospitality or residential security we'd love to hear from you.

Apply today and help set the standard across our Nashville and Auburn properties.

NFC Amenity Management is an Equal Opportunity Employer.

All employees must be legal to work in the US. Re-hire eligibility for former employees is determined by past employment performance and/or status.

#ZR

At the time of this ad, the position pays $75,000 to $85,000 per year. Previously, it was posted at $80,000.

Full-time positions include Health, Vision, and Dental Insurance options, as well as Paid Time Off.

Since 2006, NFC has led the way as the nation's top exclusive amenity management company for residential facilities, luxury high-rise condominiums, apartments, master-planned and gated communities, as well as hotels, resorts, and spas. We have a roster of clients with a wide geographic reach -- from Miami to Manhattan to San Francisco -- and many places in between.

The difference between a good community and a great one is determined by its amenities. That's why NFC exists - to provide your property with an unrivaled team of amenity experts that is well-versed in client satisfaction. Our company has more than a decade of experience providing facility management, design, programming, and social planning services to more than 350 communities across the country, and we have made a name for ourselves as the nation's leading provider of luxury lifestyle services.

NFC Amenity currently has over 2,500 service minded team members based in the following states: New York, Florida, Georgia, North Carolina, Tennessee, Virginia, Arizona, Illinois, Washington D.C., Maryland, New Jersey, Pennsylvania, Connecticut, Texas, California, Colorado, Massachusetts, Minnesota, Illinois, Alabama, and Washington.

Company Description

Full-time positions include Health, Vision, and Dental Insurance options, as well as Paid Time Off.\r\n\r\nSince 2006, NFC has led the way as the nation's top exclusive amenity management company for residential facilities, luxury high-rise condominiums, apartments, master-planned and gated communities, as well as hotels, resorts, and spas. We have a roster of clients with a wide geographic reach -- from Miami to Manhattan to San Francisco -- and many places in between.\r\n\r\nThe difference between a good community and a great one is determined by its amenities. That's why NFC exists - to provide your property with an unrivaled team of amenity experts that is well-versed in client satisfaction. Our company has more than a decade of experience providing facility management, design, programming, and social planning services to more than 350 communities across the country, and we have made a name for ourselves as the nation's leading provider of luxury lifestyle services.\r\n\r\nNFC Amenity currently has over 2,500 service minded team members based in the following states: New York, Florida, Georgia, North Carolina, Tennessee, Virginia, Arizona, Illinois, Washington D.C., Maryland, New Jersey, Pennsylvania, Connecticut, Texas, California, Colorado, Massachusetts, Minnesota, Illinois, Alabama, and Washington.