Strategy & Ops Lead, Care Delivery BPO (Hybrid)
Alma
Spring Health, a global mental health leader, is seeking a Strategy & Operations Lead for Care Delivery BPO Performance in New York. You will manage daily external partner operations, align with domestic leaders, and drive workflow automation and quality standards. The role requires 5+ years in strategy/ops or BPO leadership, with 3+ years managing offshore/nearshore partners and a strong background in SOP design and AI-enabled improvements. Hybrid NYC office presence expected.
#J-18808-LjbffrVacancy posted more than 2 months ago
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