Senior Deposit Operations Systems Specialist

Position Summary:

The Senior Deposit Operations Systems Specialist is the department’s senior technical resource, working alongside the Deposit Operations Manager to support the effective operation, administration, and advancement of the Bank’s deposit and payment systems. While the Deposit Operations Manager provides people leadership and departmental oversight, this position provides deep technical expertise, system administration, advanced analysis, and complex problem resolution across deposit operations, payment processing, and digital banking platforms.

The Senior Deposit Operations Systems Specialist monitors, administers, troubleshoots, and improves critical deposit operations processes while ensuring compliance with regulatory requirements and Bank policies. This position owns the technical analysis and resolution of complex operational and system issues, provides recommendations that influence system and process decisions, and serves as a lead operational resource for implementations, conversions, and cross-functional projects.

Duties and Responsibilities

Operational Leadership & Technical Expertise

• Serve as the Bank’s senior technical subject matter expert for deposit operations systems, payment platforms, operational processes, and related products and services.
• Lead the research, diagnosis, and resolution of complex operational, system, and payment exceptions, including issues requiring advanced analysis, cross-functional coordination, vendor escalation, and risk-based decision making.
• Serve as the senior escalation resource for Deposit Operations staff, branch personnel, and other departments by diagnosing complex issues, determining appropriate resolution paths, and providing technical and operational guidance.
• Provide guidance and training to employees regarding deposit operations products, services, systems, and procedures.
• Develop, maintain, and govern deposit operations procedures, system documentation, process maps, job aids, and technical reference materials to support accuracy, consistency, regulatory compliance, and operational continuity.

Systems Administration

• Lead the administration, configuration, maintenance, testing, and implementation of core deposit processing systems, payment platforms, digital banking applications, and related ancillary systems.
• Lead and execute system testing for software upgrades, enhancements, new products, regulatory changes, and configuration updates, including development of test plans, validation of results, documentation of defects, and confirmation of operational readiness.
• Monitor system performance and recommend process or system improvements.
• Manage technical and operational communications with core and ancillary system vendors, including issue escalation, defect tracking, enhancement requests, release coordination, and validation of vendor-provided resolutions.

Payment Services Focus

• Serve as the Bank’s senior operational and technical subject matter expert for payment services, including ACH, wire transfers, debit card operations, instant payments, positive pay, and other payment-related products and services.
• Act as the primary resource for payment processing procedures, operational support, troubleshooting, and exception resolution.
• Partner with business units, technology teams, vendors, and future payment strategy leadership to support payment product enhancements and implementations.
• Coordinate testing, operational readiness activities, and process documentation for new payment services, system upgrades, and product enhancements.
• Evaluate end-to-end payment workflows and recommend system, process, and control improvements that increase efficiency, strengthen risk management, enhance the customer experience, and support scalable payment operations.
• Monitor payment operations for accuracy, compliance, risk management, and adherence to Bank policies and procedures.
• Provide guidance and training to employees regarding payment services, operational procedures, and system functionality.
• Provide technical and operational leadership for payment-related projects and maintain primary responsibility for implementation readiness, system administration, issue resolution, process documentation, and ongoing optimization of payment solutions.

Project & Process Improvement Responsibilities

• Serve as the technical lead for deposit operations projects, system conversions, product implementations, upgrades, and strategic initiatives by defining operational requirements, coordinating testing, validating controls, documenting processes, and supporting implementation readiness.
• Identify opportunities to improve efficiency, reduce risk, and enhance the customer experience.
• Lead workflow analysis, process redesign, and automation initiatives by documenting current-state processes, identifying root causes and control gaps, defining future-state requirements, and measuring the effectiveness of implemented improvements.
• Develop and maintain operational, risk, exception, and performance reporting; analyze trends and recurring issues; and provide actionable recommendations to Deposit Operations leadership and other stakeholders.

Compliance & Risk Management

• Serve as a technical resource for operational audits, regulatory examinations, and internal reviews by gathering and validating documentation, explaining system and process controls, responding to findings, and coordinating corrective actions.
• Monitor operational controls and recommend enhancements to mitigate risk.
• Analyze regulatory and compliance changes affecting deposit operations and payment services, assess system and process impacts, and lead the implementation and validation of required operational changes.
• Analyze payment and deposit activity for operational and fraud risk indicators, support complex investigations, recommend control enhancements, and partner with Fraud, Compliance, Information Technology, and business units to mitigate identified risks.

Qualifications


Education/Experience:
Associate degree in Business Administration, Accounting, Finance, Information Systems, or a related field preferred; an equivalent combination of education and relevant banking operations experience may be considered.


Minimum of 5 years of progressive banking operations experience, including significant responsibility for deposit operations systems, payment platforms, digital banking administration, system testing, complex issue resolution, or related technical banking functions.


Demonstrated expertise in core banking systems, deposit platforms, electronic payment channels, system configuration and testing, data analysis, operational controls, deposit regulations, and process improvement. Ability to translate business and regulatory requirements into system, workflow, testing, and procedural solutions is required.


Skills and Abilities:

Technical Agility:
Ability to quickly learn and administer complex banking systems, adapt to system and regulatory changes, evaluate downstream impacts, and remain effective while managing multiple technical priorities and production issues.


Accuracy and Control Discipline:
Demonstrated ability to identify data, configuration, processing, reconciliation, and control exceptions; investigate root causes; document findings; and ensure corrective actions are completed accurately and timely.


Change Leadership:
Ability to assess the operational impact of system, product, regulatory, and process changes; communicate requirements and risks; coordinate testing and readiness activities; and help employees successfully adopt new solutions.


Business and Customer Focus:
Ability to balance customer experience, operational efficiency, regulatory requirements, and risk when evaluating systems, resolving issues, and recommending process or product improvements.


Technical Communication:
Ability to translate complex system, payment, regulatory, and operational information into clear requirements, procedures, test plans, issue summaries, recommendations, and training for technical and nontechnical audiences.


Analytical Problem Solving:
Ability to investigate complex and unfamiliar issues, interpret system and transaction data, identify root causes and downstream impacts, evaluate risk, and develop practical, sustainable solutions.


Planning and Prioritization:
Ability to independently manage competing production issues, testing deadlines, regulatory requirements, projects, and recurring responsibilities while maintaining accuracy and meeting critical service commitments.


Cross-Functional Partnership:
Ability to build effective working relationships and influence outcomes across Deposit Operations, Information Technology, Compliance, Fraud, Retail, Treasury Management, vendors, and other business units without direct supervisory authority.


Working Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Travel:
Valid driver’s license required for travel to Bank offices, training sessions, customer meetings, Bank and community meetings, etc.

Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job functions described herein may be subjected to possible modification in accordance with applicable state and federal laws. There are different experiences that suggest other ways or circumstances where reasonable changes or accommodations are appropriate. All activities, demands, conditions, and requirements are linked to duties and responsibilities.


Job Description subject to change at any time at the discretion of management.