Teller/New Accounts Representative

Teller/New Account Representative

Are you a customer service and sales extraordinaire? Tellers/New Account Representatives are often the first point of contact for customers at Bank of the San Juans, setting the tone for the overall banking experience. The primary responsibilities of a Teller/New Account Representative are to process customer transactions accurately and effectively, open various types of accounts including personal and business accounts, maintenance existing accounts, and deliver exceptional customer service. A New Account Representative must be an expert in the products and services offered by Bank of the San Juans. This role plays a key part in promoting Bank of the San Juans' Core Values and building lasting, reliable customer relationships. In addition to ensuring compliance with all banking regulations, policies, and procedures.

The salary range for this position is $18.00 to $20.00 per hour. All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.

If you want to ACHIEVE YOUR DREAMS and help others in ACHIEVING THEIR DREAMS come and join our team. Bank Happy. Work Happy. Right Here.

DUTIES AND RESPONSIBILITIES:

Essential Functions:

• Teller Functions:
• Accurately perform a variety of teller transactions; including but not limited to cashing checks, processing withdrawals and deposits, issuing cashier checks, and change orders.
• Knows and maintains cash drawer limit.
• Knows how to properly ID/Verify customers
• Have a strong understanding of bank products and services and be able to accurately present bank products and services to customers
• Promote High Performance Growth and all that it entails
• Assist customers with non-transactional needs/requests and answer incoming calls
• Ability to balance teller drawer, cash vault, coin machine and Teller Cash Recycler (TCR).
• Open and/or close the branch daily as scheduled.
• New Account Functions:
• Provide a wide range of customer services related to account management, including opening, closing, and maintaining various business and personal account types such as: Checking, Savings, Money Market, Individual Retirement Accounts, Health Savings Accounts, Certificates of Deposit, and Safe Deposit Boxes
• Clearly and thoroughly review all New Account Disclosures with customers to ensure understanding
• Prepare new or updated account documents, obtain authorizing signatures, and scan completed documents in allotted timeframe.
• Perform Customer Information File (CIF) and Account Maintenance.
• Respond confidently to inquiries about FDIC insurance coverage and advise customers on ways to maximize their insured limits.
• Maintain a strong understanding of the bank's products and services and confidently present them to customers. Leverage every customer interaction as an opportunity to recommend additional products or services that align with their needs and provide added value.
• Have a basic understanding of E-banking, Cash Management, and Merchant Services
• Have a basic understanding of loan products offered and who services those loan products.
• Complete Position Development Plans (PDP) milestones as required for advancement.

Compliance and Risk Management:

• Demonstrates and understands importance of clean desk policy, customer confidentiality, and locking workstation.
• Knows when dual control is necessary and demonstrates dual control appropriately from start to finish.
• Reads Account and customer alert messages every time and understands the importance of doing so.
• Responsible for being vigilant and watching for fraud that could adversely affect the bank and bank customers.

Ongoing Responsibilities and Adherence to Compliance:

• Adhere to Bank of the San Juans Company Core Values.
• Adhere to all applicable banking regulations, applicable laws, company policies, management directives, security, and operational procedures.
• Responsible for the timely completion of all required Compliance and Security training assigned by GBCI and BSJ within the designated timeframes. It is the individual's responsibility to fully understand the content presented in each training module. If clarification is needed, the learner must proactively reach out to their supervisor to request further explanation or additional training as necessary.
• Responsible for adherence to Bank Security Policy and for reporting security risks to management.
• Keep management appropriately informed of area activities and of any significant problems.
• Support the bank's mission by participating in Community Service and Bank sponsored activities, while consistently representing the bank in a professional manner. This includes maintaining a professional image, upholding confidentiality, demonstrating a positive "can-do" attitude, while being flexible, and adaptable to meet both the bank and customer needs.
• Employee must be capable of regular, reliable, and timely attendance.
• Attend and actively participate in required meetings.
• Provide exceptional internal and external customer service by interacting calmly and professionally with individuals from diverse backgrounds at various levels within and outside of the organization.
• Additional duties as requested or assigned.

About You

QUALIFICATIONS:

• A High School Education or GED
• Up to six months of similar or related experience in cash hadling and Customer Service.

KNOWLEDGE, SKILLS and ABILITIES:

• Ability to understand and follow written and oral instructions.
• Strong customer service skills required.
• Detail oriented.
• Work well in a team environment.
• Verbal and written communication skills
• Cash handling skills.

WORK ENVIRONMENT:

• Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise; not extreme or excessive; within reasonable limits.
• Work: Light work. The employee is constantly required to stand and walk. Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to: Travel occasionally by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.
• Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.
• Specific lifting abilities required by this job include: Exert up to 25 pounds of force occasionally and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects, including the human body.
• Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

What We Offer

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services