IT Support Specialist I

At Interstates, we deliver award‑winning electrical, controls, automation, and OT work across the country. As an IT Support Specialist, you will provide frontline technical support to employees by resolving hardware, software, access, device, and application issues. Key Responsibilities Serve as a primary point of contact for end‑user incidents and service requests through approved support channels. Diagnose and resolve common issues involving laptops, desktops, mobile devices, printers, Microsoft 365, collaboration tools, account access, peripherals, and standard business applications. Install software packages and updates on network and individual devices. Install and configure hardware on network and individual devices, including new computer setups. Fulfill standard service catalog requests such as password resets, account unlocks, new user provisioning, basic software installations, hardware fulfillment, and peripheral replacements. Provision, deploy, replace, and recover end‑user hardware in accordance with lifecycle and asset processes. Execute onboarding, offboarding, access changes, and workstation setup tasks according to defined procedures. Use the service management platform to log, categorize, prioritize, update, and close tickets with complete and accurate documentation. Follow knowledge articles, standard operating procedures, and support playbooks to drive consistent service delivery. Perform basic testing and analysis of computer systems and programs as needed to isolate issues. Identify recurring issues and communicate trends to senior team members or leadership. Escalate incidents and service requests that require advanced troubleshooting, elevated permissions, or cross‑team coordination. Support inventory, asset tracking, refresh activities, and basic endpoint maintenance. Contribute to project work by staging hardware, imaging devices, performing basic builds per checklists, and supporting event‑week activities such as laptop refreshes and peripheral replacements. Call vendors for support when needed and assist with ordering computer products or replacement equipment. Provide limited training and instruction to end users as needed. Perform self‑QA on completed work before marking tasks complete or handing off to others. Maintain clear, accurate, and complete documentation of troubleshooting steps, analysis, and resolutions to support knowledge reuse and operational continuity. Contribute to team documentation by capturing fixes, workarounds, procedural updates, and flagging knowledge articles that are incorrect or incomplete. Maintain professionalism, confidentiality, and sound judgment when supporting office, field, and remote users. Comply with security, privacy, data protection, and acceptable use policies. Partner with network, systems, and cybersecurity teams to support stable and secure operations as needed. Experience and Education Required: Associate degree in Information Technology, Computer Support, Computer Science, or related field preferred; equivalent practical experience acceptable. 1‑3 years of IT support, service desk, desktop support, or related customer support experience preferred. Foundational knowledge of Windows endpoints, Microsoft365, device setup, password/access support, iPad support, MDM tools such as Intune or Meraki, and basic networking concepts. Ability to follow documented processes, complete service requests accurately, and work consistently. Strong communication skills with the ability to respond professionally to common user questions and concerns. Basic troubleshooting ability, including collecting information, isolating issues, and drawing reasonable conclusions. Ability to work independently while keeping leaders informed of important issues. Ability to lift and move hardware, with the physical capability to handle equipment up to 50pounds. Preferred: Experience in a business, construction, field operations, or multi‑site enterprise support environment. Exposure to endpoint management, device imaging, asset management, and identity/access administration. Familiarity with ITIL concepts, service request workflows, and knowledge‑centered support. Experience supporting hardware staging, device refresh, or event‑based IT support activities. Relevant certifications such as CompTIAA+, Network+, Microsoft credentials, Tanium, or similar IT‑based certifications. What We Offer Opportunities for professional growth and career advancement. Engaged, collaborative teams and a culture focused on innovation and quality. Support for licensure, continuing education, and professional development. Inclusive environment with competitive benefits. Compensation The pay range for this position is $20.60 to $25.75 plus benefits. Our salary ranges are determined by the experience and education required, and level of responsibility. The range posted for this role represents a range that Interstates, in good faith, believes it is willing to pay at the time of this posting. The pay is determined by job related skills, training, education, and experience. Travel Travel will be required and will vary according to business requirements. Accommodations Reasonable accommodations will be made for qualified individuals with disabilities. Privacy Notice Interstates may collect personal information as part of your job application, such as your contact details, work history, education, and any information you provide. This information is used only for recruitment, to evaluate your candidacy, and to meet legal requirements. For details about our privacy practices and your rights under the California Consumer Privacy Act (CCPA), please see our Privacy Policy. By applying, you acknowledge that you have reviewed this notice. EEO Statement Interstates is an EEO provider and offers a drug‑free workplace. Employment at Interstates is at‑will and may be terminated at any time with or without notice or cause, except as otherwise provided by law. #J-18808-Ljbffr