Lead Hospital Services Technician

Lead Hospital Services TechnicianUnder management's direction, The Hospital Services Lead travels between customer healthcare facilities providing on-site proactive collection and exchange waste containers for various programs. This includes, but not limited to: Sharps Management Service, Pharmaceutical Waste, Controlled Substances, and Document Management. This service is provided at regularly scheduled intervals for assigned facilities. Fills in for other Team Members who are on vacation, sick, leave, etc. Assists Supervisor, as needed, covers schedules and locations, which may vary based on coverage required. The Lead is in charge for a shift, providing guidance, training and coaching to other Technicians. Is primary Hospital Services worker contact for the customer.Essential Duties and ResponsibilitiesTravels between customer healthcare facilities to proactively monitor, collect, and exchange waste containers for various programs and services, including but not limited to: Sharps Management Service, Pharmaceutical Waste, Controlled Substance and Document Shredding. Installs product, resurvey accounts and assists Supervisor in asset/inventory management.In absence of Service Supervisor, is the lead in charge of Hospital Services Technicians. Trains, coaches and provides guidance to them.Acts as primary on-site contact for the customer. Interacts professionally with onsite customer staff to ensure service expectations are met or exceeded. May travel to customers in assigned area to proactively resolve customer service questions and issues.Maintains a rigid collection and service schedule. May assist with installs as required.Communicates duty status on a defined schedule.Perform other duties and responsibilities, as assigned.QualificationsRequired QualificationsThis position requires on-site presence at WMHS customer locations and compliance with all mandatory immunization requirements imposed by such customers, and2 years industry related experience in a customer service capacity preferred, or the equivalent in related work experience, demonstrating strong communication skills or preferred education requirementDriver's LicensePreferred QualificationsHigh School Diploma or GED (accredited)Physical RequirementsStandingWalkingSittingLiftingPushingPullingClimbingBalancingStoopingKneelingCrouchingReachingHandlingGraspingTalkingHearingRepetitive MotionsEye/Hand/Foot CoordinationFieldThis job operates in both inside garage, shop or gas plant conditions as well as in outside conditions that include inclement weather, heat and humidity. This role is designated as safety sensitive and will require the successful candidate to strictly comply with all safety rules and protocols. As part of the ongoing employment requirements, the successful candidate may be subject to drug and alcohol testing—including pre?employment screening, post?incident evaluations, reasonable suspicion checks, and random testing—in accordance with government regulations and company policies.PayThe expected base pay rate for this position is $25.75 Per Hour Plus Overtime. This rate represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors, including the candidate's relevant experience, education, training, certifications, qualifications, and work location.BenefitsAt WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.