Wholesale Lockbox Team Lead (3rd Shift)

Wholesale Lockbox Team Lead (3rd Shift)

Location: Charlotte, NC Pay Rate: $22/hr (W2) Duration: 3 Months (Possible Extension) Shift: Third Shift (Night Shift)

Sunday Thursday Hours vary between 8:00 PM 6:00 AM (typically 8-hour shifts) Mandatory overtime as required

Position Summary

We are seeking a Wholesale Lockbox Team Lead to oversee daily lockbox and mailroom operations, ensuring accurate and timely payment processing. This role is responsible for coordinating workflows across mail receipt, extraction, and image capture, while driving productivity, quality, and service level performance in alignment with management goals.

Key Responsibilities

• Coordinate workflow across mailroom, extraction, and scanning operations
• Allocate resources to ensure SLA adherence and timely processing
• Monitor system activity and escalate issues as needed
• Prepare and maintain daily and monthly operational reports
• Troubleshoot processing and equipment issues; escalate risks impacting deadlines
• Perform quality control checks and ensure compliance with audit standards
• Conduct research and perform root cause analysis for discrepancies and client inquiries
• Train, coach, and guide team members on processes and quality expectations
• Drive process improvements to enhance efficiency and reduce errors
• Foster a culture of accountability, collaboration, and engagement

Required Skills

• Ability to manage high-volume, deadline-driven workflows
• Strong attention to detail and accuracy
• Effective verbal and written communication skills
• Problem-solving and root cause analysis abilities
• Ability to lead, influence, and guide team members in a fast-paced environment

Qualifications

• High School Diploma (required)
• Associate or Bachelor's degree (preferred)
• 25 years of experience in lockbox or remittance operations
• Prior leadership or team lead experience (preferred)
• Experience with OPEX Falcon (preferred)
• Proficiency in Microsoft Office (Excel, Word, Outlook)

Ideal Candidate

• Detail-oriented and process-driven
• Strong leadership and coaching mindset
• Comfortable working overnight shifts
• Able to handle high-pressure, production-based environments
• Proactive and solution-oriented

Why Apply?

• Opportunity to step into a leadership role in banking operations
• Gain experience in high-volume financial processing environments
• Potential for extension and long-term opportunities

If you're interested, apply now or reach out for more details!