Healthcare Financial Advocate Insurance Navigation & Assistance (Hybrid, Camp Hill, PA 17011)

Job Description

Job Description

Healthcare Financial Advocate – Insurance Navigation & Assistance  (Hybrid, Camp Hill, PA 17011)

Job Type: Full-Time, Direct-Hire (Permanent placement on company payroll with full benefits; not a temporary job)

Location: Camp Hill, PA 17011

Schedule: Full-Time, Day Shift (Monday–Friday, 8:00 AM – 4:30 PM; no evenings, weekends, or holidays required)

Work Arrangement: Hybrid (On-site training required in Camp Hill for the first few months; eligible for hybrid work arrangement at manager discretion following successful onboarding)

New Hire Starting Base Pay: $20.45 – $23.01 per hour (Starting placement within the range is determined by direct medical insurance, financial counseling, patient billing, or advocacy experience.)

Future Earning Potential: Position hourly rate progresses up to $30.68 per hour over time through performance, tenure, and revenue cycle career ladder advancement.

Mandatory Qualifications

• Education & Experience: High School Diploma / GED equivalent with four (4) years of experience OR a Bachelor’s degree (BS) required.
• Certifications: Must successfully complete and pass the Certified Application Counselor (CAC) training within the first four (4) weeks of employment.
• Systems Knowledge & Technical Skills: Strong PC and computer skills required; ability to monitor complex revenue cycle work queues and work lists.
• Core Competencies: Excellent written, verbal, and interpersonal communication skills; strong customer service and leadership capabilities; ability to prioritize workloads and maintain strict confidentiality.
• Preferred Experience: Prior experience working directly with patients; familiarity with Pennsylvania Medical Assistance guidelines and health system financial assistance programs preferred.

How You'll Make an Impact

• Financial Counseling & Assistance: Conduct timely and accurate financial counseling for uninsured or underinsured patients; educate patients on out-of-pocket obligations and assist them with applying for Pennsylvania Medical Assistance, the Health Insurance Exchange Marketplace, and internal Financial Assistance Programs.
• Application Processing & Compliance: Submit Medical Assistance Presumptive Eligibility applications within mandatory regulatory timelines (5 days), ensuring all financial and regulatory documentation requirements are fully met.
• Patient Advocacy & Billing Resolution: Assist walk-in and telephone patients with complex billing inquiries in coordination with Patient Financial Services; perform benefit education regarding specialized medical care or out-of-pocket expenses.
• Work Queue Management & Operations: Review, analyze, and resolve accounts flagged for review, maintaining departmental quality standards and productivity metrics.

What We Offer

• Education & Career Growth: Certified Application Counselor (CAC) training, structured revenue cycle career pathways, professional development programs, and tuition assistance.
• Health & Well-Being: Immediate comprehensive medical, dental, and vision coverage options starting day one, alongside employee wellness initiatives.
• Work-Life Balance & Time Off: Guaranteed daytime schedule with no weekend or holiday shifts, hybrid remote flexibility following initial training, generous paid time off (PTO), and paid holidays.
• Perks & Financial Security: Competitive starting base pay progression, total rewards options, and an employer-matched retirement savings program.