Operations Support Specialist

Operations Support Specialist

Montana State Fund (MSF) is seeking an Operations Support Specialist who plays a critical role in ensuring both operational efficiency and an exceptional customer experience. In this position, you will support the timely and accurate intake of First Reports of Injury (FROI), provide dependable administrative support to the operations team, and serve as a welcoming, professional first point of contact for visitors and callers.

Key responsibilities include:

• Claim Intake & Data Management: Accurately enter FROI information into the Claim Center system, gather missing details from customers, and maintain clear documentation for downstream claim review and investigation.
• Claim Analysis & Routing: Verify policy coverage, apply correct claim coding, determine appropriate claim routing, and follow special handling instructions when required.
• Front Desk Customer Support: Provide professional, friendly first ? point ? of ? contact service; maintain consistent reception coverage; and uphold building security protocols while supporting visitors and callers.
• Operations & Administrative Support: Coordinate travel arrangements, manage purchasing and supply inventory, assist with departmental education and certification tracking, schedule meetings, and support internal and external events.

Required Skills

To find success and satisfaction in this role, candidates will possess the following traits:

• Enjoys being part of a supportive, customer ? centered team and takes satisfaction in creating organized, reliable processes.
• Approaches information gathering and data entry with accuracy, thoroughness, and curiosity, seeking clarity when details are incomplete or ambiguous.
• Communicates clearly and professionally with policyholders, injured employees, colleagues, and visitors, ensuring interactions are helpful and respectful.
• Stays composed when juggling multiple requests, adapting to shifting priorities while maintaining attention to detail.
• Brings good judgment, discretion, and professionalism to front ? desk responsibilities, customer interactions, and operational processes.
• Is dependable, collaborative, and motivated by helping employees and customers navigate their needs with confidence and ease.

At Montana State Fund, how we do our jobs matters to us as much as what we do. To support our customer-centered workplace, successful candidates are team players who possess:

• Customer and growth mindset
• Empathy
• Accountability
• Adaptability
• Resiliency
• Communication skills

Required Experience

Minimum Qualifications:

• High school diploma or GED plus 2 years related experience, OR
• Associate's degree

Preferred:

• Bachelor's Degree

Job location:

This position requires on-site presence in the Helena, MT office.

Working conditions: Fast paced general office environment. Some stress may occur. Regular travel not expected but may occur occasionally around organizational specific events or during the course of employment. Requires sitting for extended periods of time, standing, visual acumen, manual dexterity, detailed verbal communications and fine finger manipulation for working with computer keyboards.

Compensation and Benefits: Starting salary for this non-exempt position begins at $37,200 - $46,400 per year ( $17.88 - $22.31/ hour).

Montana State Fund offers excellent benefits, paid time off, and a competitive compensation program, including:

• Comprehensive health insurance with dental, vision, life, long-term disability and more, with optional dependent coverage.
• Flexible spending accounts for dependent care and medical expenses.
• Public employees' retirement plan tax-deferred contributions with a generous employer match.
• Optional 457(b) deferred compensation to further increase retirement savings.
• Higher education reimbursement and other training and development programs.
• Robust personal leave, paid holidays, and extended leave.