Cashier

Job Description

Job Description

SUMMARY OF POSITION:

Assist WSRM Thrift Store customers by ringing up their purchases, providing excellent customer service and maintaining visual merchandising efforts in the store. Responsible for overseeing the front-end and merchandise displays. Works with customers to resolve customer service issues.

DUTIES AND RESPONSIBILITIES:

Cashier

• Welcome all customers entering the store.
• Monitor supply needs for register area:
  • Register supplies
  • Bags for purchases
  • Ministry brochures
• Accurately ring up sales and receive payment:
  • Cash payment and making change
  • Process credit card payments
  • Maintain needed cash and coin levels throughout shift.
  • Balance the cash drawer with Thrift Store Management at end of shift.
• Keep shopping carts in designated location.
• Arrange and maintain store front merchandise displays.
• Working with Thrift Store Management, assist residents in fulfilling their work assignments.
• Other duties as requested.

Displays

• Maintain an organized, clean, and visually appealing sales floor
• Assist with arranging merchandise displays to highlight featured items and seasonal themes
• Ensure racks and shelves are fully stocked, sized appropriately, and easy to shop
• Rotate inventory regularly to keep the store fresh and engaging for repeat customers
• Follow store guidelines for product placement, signage, and presentation standards
• Support special displays, promotions, or store events as directed

Customer Service

• Exhibit a courteous and friendly attitude, offering excellent customer service.
• Maintain ample level of supplies, receipts, etc. for store operation.
• Maintain a clean, organized and appealing appearance to the store.
• Greet every customer warmly and create a welcoming, inclusive shopping environment
• Provide friendly, helpful assistance with purchases, donations, and general inquiries
• Actively engage with customers to enhance their shopping experience and support store mission
• Handle transactions accurately and efficiently while maintaining a positive attitude
• Resolve customer concerns or direct them to a supervisor when needed
• Represent the organization’s values through professional and courteous interactions

EDUCATION/EXPERIENCE:

• High school diploma or GED required
• 6+ months retail/merchandising experience preferred
• 6+ months cashier/cash handling experience required.
• Clover register experience preferred.

SKILLS & QUALIFICATIONS:

• Committed Christian, able and willing to model servant-leadership and interested in being part of a ministry that ministers to the addicted, poor, and homeless.
• Effective problem solver with regard to people and things, able to offer effective solutions while remaining calm, respectful and compassionate.
• Good cash handling skills, high degree of accuracy and able to handle reconciliation responsibilities as assigned.
• Safety conscious with a strong knowledge of retail operation and merchandising.
• Works well with others, able to teach and train “on the job” while completing required duties.
• Excellent manual dexterity, good eye-hand coordination
• Able to work with people in varied circumstances related to addiction; including recovery and mental illness and to treat individuals with dignity and respect in all situations.
• Good organizational skills
• Visual merchandising experience is a plus
• Must be honest, have integrity and a strong work ethic
• Valid North Carolina driver’s license

WORKING CONDITIONS/PHYSICAL FACTORS:

Occasionally = 1%-33%; Frequently = 34%-66%; Continuously = 67%-100%

• The majority of this position requires work indoors, with a homeless/street population.
• In good physical health with good eye-hand coordinator and gross motor skills.

Standing: Continuously

Lifting: Frequently, up to 50 lbs.

Climbing: Occasionally

Walking: Frequently

EQUIPMENT/TOOLS USED:

• Cash register
• Computer
• Internet
• Phone
• Pricing gun