IT Service Coordinator

Job Description

Our client, a Nashville-based managed IT services provider supporting security-focused industries, is hiring a Service Coordinator to join their service desk team. In this role, you’ll be the main link between their clients and their technicians, making sure every request is logged correctly, routed to the right person, and seen through to resolution.

What You’ll Do

Field incoming client calls and emails and turn each request into an accurate, complete ticket.

Assign tickets to technicians based on priority, skill set, and availability.

Manage technician schedules and adjust assignments as priorities shift.

Track open tickets and follow up on anything stalled or waiting on information.

Keep clients informed on the status of their requests, especially when a fix takes longer than expected.

Review completed tickets to confirm notes, time entries, and resolution details are in place.

Support escalations, daily team check-ins, and basic service reporting.

What You Bring

Clear, professional communication, especially in writing.

Strong organization and the ability to manage several requests at once.

A sharp eye for detail and missing information.

Comfort following up with coworkers to keep work moving.

A sense of ownership and urgency.

A courteous, client-focused approach.

Nice to Have

Experience in dispatch, scheduling, customer service, administrative coordination, or a service desk.

Familiarity with a ticketing or scheduling system.

IT knowledge is helpful but not required. This is an entry-level role, and training is provided.

What’s Offered

$40,000 - $52,000 base, depending on experience

Strong health, dental, and vision benefits

401K w/ 3% match

Flexible hybrid schedule

A team-oriented culture with regular company events