Scheduling Manager - Phoenix

We are a leader in non-medical home care serving individuals with special needs across Arizona. Our organization is dedicated to delivering service excellence to individuals with disabilities and the elderly. We are seeking an individual with a passion for serving others to fill the role of Scheduling Manager in our Phoenix office. This position is a pivotal part of our Home Care Coordination Team. If you are committed to nurturing and improving the human experience, we would like to meet with you.The Scheduler is responsible for coordinating services between clients and caregivers, implementing schedules, ensuring adequate staffing, and maintaining continuity of care to best meet the needs of the clients.JOB DUTIESSchedule shifts by matching caregiver qualifications and availability to clients’ needs.Maintain computer schedules and ensure timely data entry for clients and caregivers.Contact clients and caregivers regarding day-to-day scheduling changes.Enter and maintain client and caregiver information into the database.Identify and address scheduling issues (i.e., call-offs, no-shows, etc.)Maintain positive relationships with clients and their families, prospective clients, caregivers, prospective employees, fellow team members, and referral sources.Maintain absolute confidentiality of all information about employees, clients, and clients’ families.BENEFITS:Health insuranceDental InsuranceVision insuranceLife InsuranceVacation and paid Sick TimeREQUIREMENTS:Bilingual, fluent in Spanish and EnglishKnowledge of In-home careHigh school diploma or equivalentMinimum of two years of customer service experienceProfessional verbal and written communication skillsAbility to type a minimum of 35 wpmMust be comfortable with using technologyMust be detail-oriented, organized, and adaptable to changeMust be a team playerGood listening skills.Dependable and PunctualSALARY: $44,000.00 to $46,000.00 /yearSCHEDULE:Full-time, Salaried exempt position may include other administrative duties as assigned, schedule flexibility, and an on-call rotation (availability).Hours: Monday to Friday, 8:00 AM – 5:00 PM, will vary depending on need.Job Type: Full-time#IND #J-18808-Ljbffr ABRiO