Client Operations Specialist

Client Operations Specialist

RTS is part of Shamrock Trading Corporation, a family of brands that has been serving the transportation and logistics industries since 1986. Shamrock offers factoring solutions, export financing, third-party logistics, a fuel card program and trucking technology.

Shamrock's mission since the start has been to create value and success for our customers, our partners and our people. Strong ethics, dedication to our customers and close attention to the marketplace are critical to the success and growth of the Shamrock brands. Shamrock is headquartered in Overland Park, Kansas, with multiple offices throughout the U.S. Overland Park is a great place to live, work and play, being conveniently located within driving distance of everything Kansas City has to offer. Housed within the heart of Overland Park, our offices include 4 gorgeous towers on the East and West sides of Metcalf Ave. With a heavy community presence and a winning culture, Shamrock is a great place to work in Overland Park

Our award-winning culture is a testament to our commitment to growth, recognition and empowerment. From day one, we prioritize employees first, encouraging them to think and act like owners and providing endless opportunities for growth and self-development, both personally and professionally. Shamrock has been recognized as one of America's 2025 "Most Loved Workplaces" by Newsweek.

At Shamrock, we hire bright, ambitious people and give them the tools they need for a successful, long-term career here. Shamrock also offers a premier set of benefits for employees and their families:

• Training and Development: Ongoing training and professional development opportunities
• Medical: Fully paid healthcare, dental and vision premiums for employees and eligible dependents, and gym benefits
• Salary: Individual compensation packages may reflect applicable experience, job-related skill, training and/or education
• Financial: Generous company 401(k) contributions and employee stock ownership after one year
• Work-Life Balance: Competitive PTO and work-from-home opportunities after an introductory period

About the Role

Shamrock Trading Corporation and RTS Carrier Services are looking for a Client Operations Specialist to join the team. This role is responsible for supporting RTS Carrier Services sales efforts and initiatives and performing tasks associated with the management of our partnership programs. This position reports directly to the Client Operations Team Lead

What You'll Do

• Review opportunities submitted by the sales team, while ensuring established procedures are being followed to minimize risk
• Process prospective client applications by way of review of external documentation and internal notation into the Sales platform.
• Communicate with external partners to process account setups
• Work closely with the adjacent Carrier Services Operations Teams to ensure proper communication and flow of incoming accounts.
• Evaluate customer case submissions, determine the issue, facilitate a solution, and follow up to ensure resolution
• Answer product and service questions from sales team and channel partners
• Maintain current records in Sales platform for accuracy
• Provide overall support for sales and business development efforts

What You'll Bring

• The employee must be in good standing in current position
• The employee must notify current leadership for a potential transfer out of current role
• Ideally the employee will have remained in current role for 12 months. Exceptions can be made due to individual circumstances.
• Strong customer relations ability/experience with analytical and technical skills. Detail oriented and able to use critical thinking to determine a larger issue
• Computer literate in Microsoft Office, basic knowledge and understanding of PC applications. Data entry skills and experience
• Effective verbal, written and interpersonal communication skills
• Demonstrated organizational and prioritization skills to meet deadlines and communicate results
• Ability to work in a team environment