Customer Complaints Specialist - Exp In Customer Service or Complaint Intake (Onsite) Urgent Need

Position Customer Complaints Specialist - Exp In C Location Franklin Lakes, NJ Duration 12 months Total Hours/Week 40.00 Shift 1st Shift (8am-430pm) Client Medical Devices Company Job Category Clinical Experience Level Senior Level Employment Type Contract on W2 (US Citizens or GC Holders or GC EAD or OPT or EAD or CPT) Work Hours / Shift Details 1st shift M-F, 8 hours/day, 40/week, NO OVERTIME 8am-430pm flexible Job Description Must haves: Strong Microsoft Excel/Outlook skills Experienced in customer service or complaint intake Self-Motivated Experience in regulated industry is a plus High school degree required. Education and Experience Associate degree preferred. High school degree required. Job Summary The primary responsibilities for this role are: Administrative data collection and entry. This role is customer facing with internal and external customers. Communication methods consists of physical mailings, phone calls, emails, and conference calls. Candidate must have excellent phone ettiquette and email correspondence 50% of time on phone 50% email. Training provided. Job Responsibilities Data entry into excel spreadsheet. Contact information collection and documentation. Document information gathered. Ability to triage complex customer inquiries, understand the appropriate parties to resolve, and minimize the number of hand-offs for the customer. Ensures compliance with all client policies and procedures. Routing the calls to appropriate departments for further assistance. In the event multiple departments are involved, take on the task to resolve then call back the customer. Make Outbound calls to various customers to verify if field action notifications have been received. ible to navigate through large medical facilities to identify correct party to acknowledge corrective action notices. Maintain detail records of outbound calls such as representative names, titles, disposition of any products. Raise any escalated concerns to the next level of management. May perform other duties as required. Skills Proficiency in Microsoft Office, specifically Word and Excel Strong Verbal Communication skills Self-Motivated. Can work with minimal supervision. Knowledge and Skills Working knowledge of 21 CFR820, ISO 13485, and other international standards preferred Working knowledge of Canadian Medical Device, Drugs, NHP and CTO regulations preferred. Physical Demands Sitting for Extended Periods: Remote work often involves sitting at a computer terminal for long hours. This sedentary aspect can impact posture and overall health. Computer Use: Using a computer, keyboard, and mouse is a fundamental part of remote work. It’s essential to maintain proper ergonomics to prevent strain or discomfort. Communication Tools: Remote work relies heavily on communication tools like phone calls, online meetings, and video conferencing. These activities may involve sitting, standing, or moving around. Predictable Attendance: Remote workers must maintain regular, predictable attendance, especially during business hours or as dictated by work demands. Noise Levels: The work environment can vary, but moderate noise levels (such as phone calls, online meetings, and computer audio) are common in remote settings Work Environment Onsite Office Cubical - 5 days per week #J-18808-Ljbffr MillenniumSoft Inc