Call Center Service Representative

Pay Range: $16.00hr - $21.00hr Job Overview: The organization is seeking a Call Center Service Representative for a 24/7 call center environment to serve as the first point of contact, triaging between 60 to 80 calls per day from healthcare professionals, patients, and field representatives. Initial training hours are Monday through Friday from 8:00 AM to 4:30 PM for the first 4 weeks, followed by 12:00 PM to 8:00 PM for 3 weeks. Following 3 to 4 months of initial training, the permanent shift will be Tuesday through Saturday, with estimated hours around 9:00 AM to 5:00 PM. Job Purpose: Provide communications facilitation between external customers and the sales force, and serve as the first point of contact for external customers and the sales force to reach internal organization personnel. Responsibilities: Triage and respond to external customer and sales representative calls through toll-free customer service lines. Send messages from internal and external customers to the sales force via various communication devices. Escalate and close pages via backup procedures when required. Maintain a professional presence in all situations by communicating information according to established procedures. Build quality into all aspects of work by maintaining compliance with all quality requirements. Required Qualifications: High School Diploma or GED required. At least 1+ years of relevant experience combined with an Associate degree or equivalent education and work experience. Experience using Microsoft Teams and Outlook. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.